When I got to my ground floor room, I found that the window was open, the tv was on and someone had been smoking a lot in my non-smoking room. There was black mold all over the bathroom ceiling, the kitchen was dirty and the cabinet doors were broken, there was food or something on the ceiling and stuck to the smoke detector, the carpet was damp and the tv would not turn off. Because the front desk closes from 10pm to 10 am, I could not get a new room. There was no ice machine in the building or ice trays in the room and my key did not unlock the vending room. Again, no hotel staff on site after 10. The carpets throughout the hallways were dirty and sticky. When the front desk was finally staffed again, the clerk acted like this was nothing new and did not apologize. She moved me to a smaller room, but I had to insist on a discount for the downgrade.