Karan, the front desk person I spoke with, was joyful, polite, patient, even empathetic when I told him how my flight had been canceled so I needed a place to stay. He is very friendly and personable. The shuttle driver was also nice. The suite was like a mini home away from home and very comfortable. Microwave, coffee-maker, full-size refrigerator, iron and ironing board; the works; comfortable bed, super clean, just very nice. There were tons upon tons of sports stations on the TV, even a cowboys station, which I had not heard of before. I had a great experience. Thank you.