In short, they hire organic robots and that's bad. Before arriving at the hotel, I sent an email informing the staff that a parcel with medecine would be delivered to me the day of check-in. At check-in, I informed the front desk about the soon to be delivered package. Naturally, the front desk refused said delivery that happened just 1 hour later, which started a circus that would last for 2 days, in which basically to race the clock to organise a redelivery before my departure of Japan. In that context, I had to explain my situation to every new front desk employee, that barely had a command in English. My delivery was finally delivered 30 min before Check-out, and never got an apology, but rather some attitude from the employees. These events underscore that the staff is probably perfectly trained to follow strict protocols, but unequipped to deal with the minor change in plans. This lack of agility is unacceptable in hospitality, as it nearly ruined my weekend. Another example worth is that you have to self-check and then figure out by yourself in which building you are, which floor you are, which room you are, and nobody is there to help. This lack of service and full automatisation might look exotic to western tourists, but not to someone who's there for work and doesn't have time for these shenanigans.