A room with a king size bed was reserved and prepaid. Upon arrival, I was informed that that was not available and was switched to a double queen. After two attempts to get into my room, I went back downstairs again and asked for a different room with keys that actually worked. Getting into the room, one of the beds had some type of dirt all over the top, only one towel, no bathmat, and no lotion in the bathroom. There was mold on the wall and the toilet area, there were places in the floor, where you could fill the subfloor, giving away underneath the carpet, the toilet was not properly attached to the floor , and the hot water came and went throughout the entire shower. The entire hallway room smelled like a musty mold had been there for quite some time. The only reason I decided to stay after all of this was simply because I was tired and did not want to have to pay for something at another hotel. A refund should be in line without question.