Impressive lobby, smooth check in, helpful staff. Room was large enough for a family and comfy beds. Had asked for portacot on my reservation form which we didn't get, but in the end just slept with baby in double bed which was fine. The room was fine, clean enough, though being particular about these things as we had little kids who played on the floor I noticed it was generally a little grubby - maybe just a bit old? nothing enough to complain about, but the floor wasn't particularly well vacuumed, some rubbish under bed, finger marks on workbench and back of chairs, streaks of old mascara on mirror. Not a huge deal but these small things would have prompted me to give more stars I think.