My stay at your hotel was extremely disappointing and raised serious concerns about safety and privacy. We were given a room on the ground floor, very close to the reception area, which was unbearably noisy. We could hear constant noise from the reception and traffic from the street, making it impossible to relax.
To make matters worse, due to an error by the receptionist, another guest was given access to our room and actually walked in while we were inside. This is a major breach of security. As if that wasn't enough, at 9 AM, the cleaning staff opened our door while we were still sleeping, without any warning or knocking.
It was deeply unsettling to realize that anyone could enter our room at any time. I’ve never felt so unsafe in a hotel before, and I cannot recommend this experience to anyone.