Overall, my stay and comfort was fully satisfactory. But, my reception at checking in was dull and "programmed".
Without even saying hello or welcome or something friendly, the person immediately asked for my ID and a credit card. Very cold and impersonal. After a few questions on her experience with this hotel, she blurted out 3 years. No wonder for the lack of enthusiasm and graciousness of incoming customers. Further explanation of 2 other jobs mean this person really doesn't care much about a first impression quality experience. Time to move on, in my opinion. In contrast, when I left early the next day, the representative was positive and actually wished me, genuinely, a great day and a thank you. Wow, that was easy and valued. Something for management to investigate further.