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Thompson Zihuatanejo, A Beach Resort, by Hyatt

5.0 star property
Luxury beachfront resort with spa, near La Ropa Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

Exterior
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
On the beach, sun loungers, beach towels
Bar (on property)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Free parking
    Free parking
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness center
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Pool bar
Feel at home
  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden
The price is $209
$284 total
includes taxes & fees
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, Beachfront (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Plunge Pool)

Room, 1 King Bed (Plunge Pool) | Terrace/patio

Room, 1 King Bed (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

Suite, 2 Bedrooms, Garden View (Garden) | Living room | 24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Garden View (Garden)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Lagoon View (Lagoon)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 112 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Beachfront

Terrace/patio

Suite, 2 Bedrooms, Beachfront

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 173 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Thompson)

Suite (Thompson) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Thompson)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 136 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Lagoon View (Plunge Pool)

1 bedroom, premium bedding, minibar, in-room safe

Suite, Lagoon View (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 97 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, Terrace, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 102 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Swim-Up)

Suite (Swim-Up) | Private pool

Suite (Swim-Up)

Highlights

Balcony
Separate sitting area
Individually furnished
Private pool
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds (Lagoon Suite)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Aerial view
La Casa Que Canta
Pool
Spa
Airport transfer
Parking available
10.0 out of 10, Exceptional, (224)
The price is $495
$589 total
includes taxes & fees
Nov 23 - Nov 24
La Casa Que Canta
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About the neighborhood

Map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880

What's nearby

  • Zihuatanejo Bay - 1 min walk
  • La Ropa Beach - 14 min walk
  • La Madera Beach - 17 min walk
  • Zihuatanejo Pier - 4 min drive
  • Las Gatas Beach - 8 min drive

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hao - ‬1 min walk
  • ‪Boxha Café - ‬18 min walk
  • ‪Restaurant-Bar Coco Loco - ‬3 min drive
  • ‪Il Mare - ‬11 min walk
  • ‪Bistro del Mar - ‬18 min walk

About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

At Thompson Zihuatanejo, A Beach Resort, by Hyatt, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 15-minute walk of La Ropa Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in sports massages, body wraps, and aromatherapy. CENIZA, one of 2 restaurants, offers ocean views and serves dinner. This luxurious resort also features a poolside bar, a fitness center, and a children's pool. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 56 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • On the beach
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2011
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Full-service spa
  • 2 outdoor tennis courts
  • Banquet hall
  • Outdoor furniture
  • Art Deco architecture

Room amenities

Be entertained

  • IPod docking station
  • 24-inch plasma TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Premium bedding

What to enjoy

  • Balcony
  • Individually furnished
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has couples treatment room(s). Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

CENIZA - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).
HAO - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 28 for adults and USD 28 for children
  • Airport shuttle service is offered for an extra charge of USD 116 per vehicle (one-way)

Pets

  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Policies

This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee.

Also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Frequently asked questions

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt offer free cancellation for a full refund?
Yes, Thompson Zihuatanejo, A Beach Resort, by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Thompson Zihuatanejo, A Beach Resort, by Hyatt?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Thompson Zihuatanejo, A Beach Resort, by Hyatt?
Yes, pets are welcome. There's a charge of USD 100 per pet, per stay.
Is parking offered on site at Thompson Zihuatanejo, A Beach Resort, by Hyatt?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Thompson Zihuatanejo, A Beach Resort, by Hyatt?
Yes, an airport shuttle is available. The charge is USD 116 per vehicle one-way.
What are the check-in and check-out times at Thompson Zihuatanejo, A Beach Resort, by Hyatt?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Thompson Zihuatanejo, A Beach Resort, by Hyatt and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Thompson Zihuatanejo, A Beach Resort, by Hyatt also has a fitness center and spa services, as well as a garden.
Are there restaurants at or near Thompson Zihuatanejo, A Beach Resort, by Hyatt?
Yes, there are 2 onsite restaurants, featuring alfresco dining and ocean views.
Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Thompson Zihuatanejo, A Beach Resort, by Hyatt like?
Thompson Zihuatanejo, A Beach Resort, by Hyatt is a short 14-minute walk from La Ropa Beach and 17 minutes' walk from La Madera Beach.

Thompson Zihuatanejo, A Beach Resort, by Hyatt Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very Good

Food and beverage quality needs improvement.
Christopher, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

bernardo, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Very nice
Maria, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Dana, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Joseph, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Thompsom
Very nice place. Staff was extremely friendly and always asking if anything was needed.
View from one of several beach cabanas.
View from the adult only pool.
Mike, 12-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Catherine, 3-night trip
Verified Expedia guest review

8/10 Very Good

Two restaurants: Upscale, great! Everyday - not too great.
Barry, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Carlos, 6-night trip
Verified Expedia guest review

10/10 Exceptional

I love the Thompson! Francisco was such a great employee and he took care of all our needs. I will look forward to seeing him next year! He is a plus to have on the staff😊
sandra, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is modern, clean and beautiful. It has pool for adults and for family. Tennis court and decent gym. It has two restaurants with excellent service and delicious food. The beach is clean and safe, you can swim there.
Emmanuel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Been there 3 times and even though it has changed owners it has always stayed consistent with quality and service.
robert and joan, 7-night romance trip
Verified Expedia guest review

6/10 Good

The vibe was not for us. Mostly drunk Americans. The hotel is ok. Be aware it’s on a public beach so don’t expect a 5 star beach experience. The rooms are big and very nice, but the lagoon suites on level one with the plunge pools are pointless as they get no sun and there is zero view with a dark room. Service at the restaurant is very slow. Usually takes 30 minutes or longer to get your food so plan accordingly. That’s if they wait on you at all. I wouldn’t eat at the hotel if possible. The biggest problem is service from the staff at the bar, pool, beach and restaurants. Either they don’t have enough or they weren’t trained well. I tried to speak with management but they did respond.
Daniel, 2-night trip
Verified Expedia guest review

8/10 Very Good

DISAPPOINTED
Asked three times prior to arrival for a room near the Hao restaurant asked on arrival and for three days after and were told to not ask again that reception "knew what we wanted". We were put in the room the longest distance from the Hao in a walk up room for two 79 year olds, not nice for guests having stayed there over 41 years having requested the room from a prior stay and paying for another room for quests. VERY DISAPPOINTING. On checkout were told to call next time for requests, etc.
Donald, 11-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

The Thompson is hard to beat. Easy check in process, beautiful rooms, a great walking beach with many dining options close to the hotel. They have a new Chef named Omar he is on top of his game. Outstanding staff ready to meet your every need.
richard, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

My favorite resort in Mexico. The food is fantastic, room design is beautiful, very soft robes, an amazing gym, the best beachfront property on Playa La Ropa, and to top it off service is amazing. We especially want to thank Francisco for the beachfront food service. He is such a hard working man and father of 3 children, we loved talking to him and he was so professional, friendly, and helpful. We also want to thank the event sales manager Vicente who showed utmost professionalism, hospitality, and charisma in every interaction. We love this Thompson so much!
Megan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel tranquilo y cómodo. Comida deliciosa y atención del staff espectacular.
MARIA JOSE, 1-night trip
Verified Expedia guest review

10/10 Exceptional

By far the best property in Zihuatanejo and Xtapa in every aspect. We will be back!!
Grant, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Steven, 1-night trip
Verified Expedia guest review

6/10 Good

Pros - the room was very large and nicely appointed. We loved the location (very walkable) and the overall property and beach were beautiful! Staff was pleasant. The weather in Zihuatanejo is fantastic, 87 and sunny everyday! Cons - our room check in was 2 hours late. After traveling all day we were tired and annoyed that we had to wait until 5 pm to get into our room that should’ve been ready at 3. Food and drinks are pricey and not great but we expected that. Service was “just ok” for the price of the hotel/amenities we thought service would be exceptional not the case. Always had to find someone to get a drink/foo, not what we’ve typically experienced in our travel throughout Mexico. The pool is large but not clean. We were just there for a week and I never saw anyone clean the pool. Same sand was in the pool day after day, kinda gross. Overall we had a nice vacation but I cannot say I’ll return to The Thompson given the prices and service. It was a good trip but not GREAT. We will return to Zihuatanejo because the weather in January is perfection but I’ll likely be researching other hotels.
Stephanie Anne, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

marie, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

Rhonda, 4-night trip
Verified Hoteles.com guest review

6/10 Good

Raul Gonzalez, 4-night trip
Verified Orbitz guest review

6/10 Good

The beach in front of the hotel is very busy with locals. Folks come with their umbrellas and chars in large groups that blocks the beach views from the very expensive hotel. Also, Thompson used to have live music in the evenings but not anymore. Disappointing over all.
natalia, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Had so much fun.
Justin, 7-night trip
Verified Expedia guest review