Located near Quinta Avenida, Hotel Riu Palace Mexico - All Inclusive offers a luxurious retreat with a free breakfast buffet, swim-up bar, and poolside bar. Enjoy the white sand beach with sun loungers and massages or indulge in Italian cuisine at one of 6 on-site restaurants. Fitness classes are available at the health club or take advantage of sailing, snorkeling, windsurfing activities; guest reviews rave about the beach locale and helpful staff.
Reviews
8.88.8 out of 10
Excellent
Popular amenities
Free breakfast
Bar
Pool
Spa
24/7 front desk
Main amenities (12)
Daily housekeeping
On the beach
6 restaurants and 4 bars/lounges
Full-service spa
4 outdoor pools
Free children's club
Health club
Sauna
Beach sun loungers
Beach towels
Children's pool
Hot tub
Feel at home (6)
Children's pool
Children's club (free)
Playground on site
Private bathroom
Separate bathtub and shower
Living room
Room options
Available filters for rooms
Showing 32 of 32 rooms
View all photos for Suite (C)
Suite (C)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
47 sq m
Sleeps 2
1 King Bed
View all photos for Suite, Jetted Tub (C)
Suite, Jetted Tub (C)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 2
1 King Bed
View all photos for Junior Suite (Superior (U))
Junior Suite (Superior (U))
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Suite, Jetted Tub (M)
Suite, Jetted Tub (M)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 3
1 King Bed
View all photos for Suite (M)
Suite (M)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 3
1 King Bed
View all photos for Suite, Jetted Tub (L)
Suite, Jetted Tub (L)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 3
1 King Bed
View all photos for Suite (U)
Suite (U)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 2
1 King Bed
View all photos for Junior Suite (Superior (L))
Junior Suite (Superior (L))
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Suite (L)
Suite (L)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 3
2 Double Beds OR 1 King Bed
View all photos for Junior Suite (M)
Junior Suite (M)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Suite (B2C-US)
Suite (B2C-US)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
47 sq m
Sleeps 2
1 King Bed
View all photos for Suite, Jetted Tub (U)
Suite, Jetted Tub (U)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 2
1 King Bed
View all photos for Suite, Jetted Tub (B2C)
Suite, Jetted Tub (B2C)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 2
1 King Bed
View all photos for Junior Suite (U)
Junior Suite (U)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Junior Suite (E)
Junior Suite (E)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Suite (B2C-CA)
Suite (B2C-CA)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
47 sq m
Sleeps 2
2 Double Beds
View all photos for Suite, Jetted Tub (B2C-CA)
Suite, Jetted Tub (B2C-CA)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
47 sq m
Sleeps 2
2 Double Beds
View all photos for Junior Suite (Superior (E))
Junior Suite (Superior (E))
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Junior Suite (B2C-CA)
Junior Suite (B2C-CA)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds
View all photos for Junior Suite (Superior | B2C-CA)
Junior Suite (Superior | B2C-CA)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds
View all photos for Junior Suite, Garden View (M)
Junior Suite, Garden View (M)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Junior Suite (B2C)
Junior Suite (B2C)
Highlights
Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
39 sq m
Sleeps 4
1 Double Bed
View all photos for Junior Suite (Superior, B2C-US)
At Hotel Riu Palace Mexico - All Inclusive, you can hit the beach to get a beach massage or relax in a sun lounger, plus you'll be just a 5-minute drive from Playacar Golf Club. 4 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 6 restaurants, serves breakfast and dinner. Other highlights at this all-inclusive property include 4 bars/lounges, a free kid's club, and a poolside bar. The helpful staff and beach location get great marks from fellow travelers.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Snorkeling
Windsurfing
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Dancing
Yoga
Entertainment
Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
434 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–10:30 AM
6 restaurants
4 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
24-hour room service
Traveling with children
Free children's club
Children's pool
Playground
What to do
On the beach
Tennis
Fitness classes
Volleyball
Kayaking
Sailing
Personal watercraft (motorized)
Snorkeling
Surfing/body boarding
Windsurfing
Shopping
Pool table
Free use of nearby fitness center
Golfing nearby
Scuba diving nearby
Working away
Meeting room
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bicycle on site
Beach sun loungers
Beach towels
Bike storage
Pool loungers
Pool umbrellas
Facilities
1 building/tower
ATM/banking
Garden
Television in common areas
Health club
4 outdoor pools
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local culture & ecosystem education
100% renewable energy
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Art Deco architecture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Closed captioned TV
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Turndown service
Bed sheets provided
What to enjoy
Balcony
Separate living room
Freshen up
Private bathroom
Separate bathtub and shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Access via exterior corridors
Eco-friendly toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Dining
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 33.94 per accommodation, per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Also known as
Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv
Frequently asked questions
Does Hotel Riu Palace Mexico - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Mexico - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Mexico - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Palace Mexico - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Mexico - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.
Is there an onsite casino at Hotel Riu Palace Mexico - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Hotel Riu Palace Mexico - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 4 outdoor swimming pools. Hotel Riu Palace Mexico - All Inclusive also has 4 bars and a sauna, as well as a health club and a garden.
Are there restaurants at or near Hotel Riu Palace Mexico - All Inclusive?
Yes, there are 6 onsite restaurants, featuring Italian cuisine.
Does Hotel Riu Palace Mexico - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Mexico - All Inclusive like?
Hotel Riu Palace Mexico - All Inclusive is a short 8-minute walk from Playacar Beach and 15 minutes' walk from Mayan Ruins of Playacar.
Hotel Riu Palace Mexico - All Inclusive Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Oct 29, 2024
Excellent Hotel
Sandy
Sandy, 3-night trip
10/10 Exceptional
Oct 6, 2024
Great beach and food
Joshua
Joshua, 7-night trip
10/10 Exceptional
Oct 29, 2024
The beach was beautiful! The food was very good and drinks were very tasty
THOMAS
THOMAS, 7-night trip
10/10 Exceptional
Sep 10, 2024
Great beach and great resort with top notch service.
Oleksandr
Oleksandr, 7-night trip
10/10 Exceptional
Aug 29, 2024
Nice staff, really good food and the beach was gorgeous
Nancy
Nancy, 7-night trip
10/10 Exceptional
Sep 8, 2024
The hotel, service and location was simply amazing
Anna
Anna, 8-night trip
10/10 Exceptional
Sep 25, 2024
Friendly staff rooms very comfortable food very good, I will definitely come back next year and invite more friends to join
JEVY Y
JEVY Y, 3-night trip
10/10 Exceptional
Jul 14, 2024
Amazing resort👍
Hasija
Hasija, 6-night trip
10/10 Exceptional
Aug 4, 2024
Great place love it
Edward
Edward, 3-night trip
10/10 Exceptional
Sep 7, 2024
We loved everything at the Riu
Amber
Amber, 5-night trip
10/10 Exceptional
Aug 3, 2024
Very nice hotel
Svetoslav
Svetoslav, 5-night trip
10/10 Exceptional
Oct 17, 2024
Hospitality and friendliness
Samir
Samir, 7-night trip
10/10 Exceptional
Sep 3, 2024
Good food and service
Oleh
Oleh, 5-night trip
10/10 Exceptional
Jul 19, 2024
Amazing Resort
Yuri
Yuri, 6-night trip
10/10 Exceptional
Apr 7, 2024
Great place and stay !
Emmanuel
Emmanuel, 5-night trip
8/10 Very good
Sep 26, 2024
Always have a pleasant stay in Riu hotels. Staffs are amazing. Food is always good.
Joemar C.
Joemar C., 3-night trip
10/10 Exceptional
Aug 12, 2024
Wonderful staff and well kept!!
Yolanda
Yolanda, 4-night trip
10/10 Exceptional
Oct 13, 2024
Love the property. Will no doubt return
Victoria
Victoria, 4-night trip
10/10 Exceptional
Sep 6, 2024
Nice hotel, very good experience, the food was fantastic and the beverages too. The only thing, is the rooms, some furniture looks old.
Raúl Antonio
Raúl Antonio, 4-night trip
10/10 Exceptional
May 17, 2024
Great hotel I will stay here next time
Allan
Allan, 3-night trip
10/10 Exceptional
Aug 12, 2024
Very close to the beach! The staff was courteous always!
Irma
Irma, 5-night trip
10/10 Exceptional
Oct 16, 2024
Relax
Juan
Juan, 4-night trip
8/10 Very good
Sep 23, 2024
Overall RIU Palace Mexico is a good stay. Rooms and the hotel need some paint. It also need a little upgrade. Food overall was good. The beach was the best part of the resort. Staff at this property super nice and hard working.
Peter Frank
Peter Frank, 7-night trip
10/10 Exceptional
Jun 2, 2024
Excellent food and service
Todd
Todd, 6-night trip
10/10 Exceptional
May 27, 2024
We had a great time at the hotel!!! The food, the staff, the amenities were wonderful!!!