I really wanted to like this hotel. But when I had cash stolen out of my bag on hotel premises, the disappointing way they handled it was pathetic at best.
-You have to pay for the use of a safe (what century are we in?)
-When I asked about whether I could hold my luggage somewhere after checkout, the front desk person at the time sort of just shrugged over to the luggage room. She did not inform me there were lockers available.
-The luggage holding area adjacent to the front desk is unsupervised, and the door unlocked, with anyone allowed to go in and out as they please without staff supervision. Very blasé.
-I’m giving them the benefit of the doubt and assuming that the cash was taken out of the luggage room, but if it was stolen straight out of my actual room, that would be the biggest trust-breaker of all.
In either case, this hotel has lost my faith and trust. It was my fault for not hiding the cash better and that I only noticed that it (and a Snorlax sticker I had, huhuhuhu) was gone when I had arrived at my next destination. When I called the hotel to inform them, all the person did was apologize profusely but said there was nothing they could do because I had already left the premises. That’s a bit of a sorry excuse, but OK. She didn’t give me any other options or suggestions, like filling out a police report. I didn’t ask what they would’ve done if I had still been onsite but I doubt it would’ve been anything useful.