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The Royal Sonesta San Juan

4.0 star property
Beachfront resort with spa, near Isla Verde Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Royal Sonesta San Juan

Outdoor pool, cabanas (surcharge), pool umbrellas
2 bars/lounges, 2 beach bars, swim-up bar, poolside bar
Hypo-allergenic bedding, in-room safe, individually decorated
View from room
On the beach, white sand, sun loungers, beach umbrellas

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Pet friendly
    Pet friendly
  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Parking available
    Parking available
Main amenities
  • On the beach
  • 4 restaurants and 2 beach bars
  • 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Valet parking
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden
The price is $329
$438 total
includes taxes & fees
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, individually decorated

Club Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Garden View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Garden View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Terrace, Pool View

Hypo-allergenic bedding, in-room safe, individually decorated

Club Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Club)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony (Club)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Club)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony (Club)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, City View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 Queen Bed, City View

Hypo-allergenic bedding, in-room safe, individually decorated

Junior Room, 1 Queen Bed, City View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View

Executive Suite, 1 King Bed with Sofa bed, Ocean View | Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Executive Suite, 1 King Bed with Sofa bed, City View (Junior) | Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Ocean View

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Presidential Suite, 1 King Bed with Sofa bed, Ocean View | Hypo-allergenic bedding, in-room safe, individually decorated

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 2 Double Beds, City View (Junior)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • Sleeps 4
  • 2 Double Beds

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$232 total
includes taxes & fees
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About the neighborhood

Map
5961 Isla Verde Avenue, Carolina, 00979

What's nearby

  • Isla Verde Beach - 3 min walk
  • Carolina Beach - 6 min walk
  • Balneario de Carolina - 4 min drive
  • Casino del Mar at La Concha Resort - 6 min drive
  • Jose Miguel Agrelot Coliseum - 7 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • ‪Verace - ‬4 min walk
  • ‪Mi Casita Restaurant - ‬1 min walk
  • ‪24 Market Place - ‬1 min walk
  • ‪La Bodeguita - ‬1 min walk
  • ‪Burger King - ‬2 min walk

About this property

The Royal Sonesta San Juan

At The Royal Sonesta San Juan, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 5-minute walk of Isla Verde Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages at the spa. Aleli Restaurant, one of 4 restaurants, offers pool views and serves breakfast and lunch. Other highlights include 2 beach bars, a poolside bar, and a fitness center. Fellow travelers say great things about the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 398 units
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in start time: 4 PM; Check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 2 total)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • WiFi in public areas*
  • WiFi (speed: 50+ Mbps) in rooms*

Parking

  • Onsite self parking (USD 27 per day; includes in/out privileges)
  • Onsite valet parking (USD 33 per day; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite extended parking
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–11:00 AM on weekdays and 6:00 AM–noon on weekends
  • 4 restaurants
  • 2 bars/lounges
  • 2 beach bars
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • On the beach
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Cave exploring nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 16 meeting rooms
  • Conference space (24000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Firepit
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • High pile carpet in room

Room amenities

Be entertained

  • IPod docking station
  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Office
  • WiFi (surcharge) (speed of 50+ Mbps)
  • Desk chair

More

  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open select days.

Dining

Aleli Restaurant - Overlooking the pool, this restaurant serves breakfast and lunch.
Ruth’s Chris Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Karaya - This bar serves dinner only. Open daily.
La Bodeguita - Overlooking the garden, this coffee shop serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.
Akua Bar - This poolside bar serves lunch and light fare. Open select days.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: 22 percent of room rate
  • Resort fee inclusions:
    • Additional inclusions
    • Business center/computer access
    • Fitness center access
    • In-room bottled water
    • In-room coffee
    • In-room safe

Optional extras

  • WiFi is available in guestrooms for USD 0 per stay (rates may vary)
  • WiFi is available in public areas for USD 0 per stay (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 33.00 for adults and USD 19.99 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from August 12 2024 to December 16 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Health club
  • Outdoor pool
  • Indoor pool
  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

  • Self parking costs USD 27 per day with in/out privileges
  • Valet parking costs USD 33 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin

Frequently asked questions

Does The Royal Sonesta San Juan offer free cancellation for a full refund?
Yes, The Royal Sonesta San Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Royal Sonesta San Juan?
Yes, there's an outdoor pool.
Are pets allowed at The Royal Sonesta San Juan?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Royal Sonesta San Juan?
Yes. Self parking costs USD 27 per day. Valet parking costs USD 33 per day. RV/bus/truck parking is available.
What are the check-in and check-out times at The Royal Sonesta San Juan?
Check-in start time: 4 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at The Royal Sonesta San Juan?
No, this resort doesn't have a casino, but Casino del Mar at La Concha Resort (6-min drive) and Sheraton Casino (9-min drive) are both nearby.
What is there to do at The Royal Sonesta San Juan and nearby?
Have fun with activities like cycling, boat tours, and horseback riding, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming, spelunking, and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Royal Sonesta San Juan also has 2 beach bars and a fitness center, as well as a garden.
Are there restaurants at or near The Royal Sonesta San Juan?
Yes, there are 4 onsite restaurants, featuring American cuisine, garden views, and poolside dining.
Does The Royal Sonesta San Juan have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Royal Sonesta San Juan like?
The Royal Sonesta San Juan is in Isla Verde, a short 6-minute drive from Luis Munoz Marin Intl. Airport (SJU) and 3 minutes' walk from Isla Verde Beach. The local area is walkable and popular for its beaches.

The Royal Sonesta San Juan Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

joseph, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Giovanny, 7-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Everything about this reaort is Everything. The staff was very helpful. The amenities and hospitality is outstanding. This location is near Everything that we wanted to do. Definitely will stay here again. Book now you won't be disappointed.
Takira, 4-night trip
Verified Hoteles.com guest review

4/10 Fair

Simon, 4-night trip
Verified Hoteles.com guest review

4/10 Fair

Rooms is dingy, needs upgrades and cleaning. The ocean restaurant is completely closed and that created an eye sore as well as an inconvenience. We were not informed the restaurant was demolished and the area fenced
Rosemarie, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

High on the eighth w
The stay was pretty good the first night we came back to the room and our door batteries were dead and had to wait to get in that was a hassle Every time we went to our room the hallway smelled like marijuana the second day it smelled so bad we could smell it in our room I complained they said they were going to investigate but I never saw anyone come up to investigate
Robert, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Weekend getaway
This hotel is central to many key areas and well situated. It is clean, quiet, safe and secure. The staff go out of their way to help you feel at home. Internet is stable. The food at the poolside was fun. You have to try the chicken wings and Tamarind drink. The lobby had a nice aroma to it.
Anderson, 4-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Jennifer, 4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

octavia, 3-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Adidas, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

The hotel was beautiful, but the first room I checked into had a food tray sitting on the refrigerator. I was then moved to another room on the same floor and it was cleaner, I removed the pillow to sit o the chair and found a room key hold from the previous day. That made me question the cleanliness of the room, so I cleaned the room myself.
Room key holder from the previous day.
Darren, 4-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Faith, 6-night trip
Verified Hoteles.com guest review

10/10 Exceptional

jeannette, 4-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Miosotty, 3-night trip
Verified Hoteles.com guest review

6/10 Good

Obed, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Beautiful hotel with 5 star pool and beach area.
Mario, 7-night trip
Verified Expedia guest review

2/10 Poor

Overpriced for what you get. The rooms are old and dirty. The service is very slow, overpriced and poor. The food is the worst. The Fairmount is a much better hotel and 1 min away.
Gail, 6-night family trip
Verified Expedia guest review

4/10 Fair

Stayed at the sonesta for 7 days and 6 nights. The first night we arrived we were issued an unclean room. Towels with hair in them, hair balls around the bed and also a stain in the shower that resembled a tampon and string. I was so tired and frustrated I did not ask for a different room. I let the front desk know and nothing was done. No money off or apologies. I confirmed the room was not cleaned because after the first night, housekeeping came and the stain in the shower had disappeared, but the hair around the bed was still there. Fast forward to the last 2 nights of my stay my entire body is covered in bed bug bites!!!!! I can’t stop itching and scratching! Differently will be staying elsewhere if I decide to come back to PR. The experience for the price was not worth it. I was disappointed that this is what my birthday trip consisted of. Also they said they did not have laundry services which was super inconvenient since we stayed for 7 days.
Tiara, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

The overall decoration was nice, walking distance to the beach and gym.
Valentina, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

My first time traveling, definitely worth it wanted to make me travel more!
Tyriq, 4-night trip
Verified Expedia guest review

6/10 Good

I didn’t like that someone followed me on the property from the street and they wasn’t stay there
VANISHA, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The property, beach , hotel and the staff as great
Damian, 6-night romance trip
Verified Expedia guest review

6/10 Good

Beach was great
Keaira, 5-night trip with friends
Verified Expedia guest review

8/10 Very Good

Beautiful property. Great staff especially our room attendant Hilton!! Food and drinks were very expensive at the hotel but it was nice to have wait staff working the pool and beach area. The billing statement was very confusing with the resort fee and the $100. Fee charged to your room each day. I had asked to have my bill split between 2 credit cards and that wasn’t done correctly. That was my only complaint.
Linda, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

All like
Olesia, 7-night family trip
Verified Expedia guest review