Imagine booking a hotel, arriving finding it closed, with just an A4 paper saying another hotel "100m" is where you need to check-in, put in google maps and realise it's 500m away. The check-in uses Covid as an excuse, but every other hotel is open in Rome with staff.. They just sell the hotel online, knowing its closed.. also we live in Rome, and they charged tourist tax, despite not being allowed to do so.
The hotel they send guest too was clean, but the TV was super small and not at all great, breakfast was decent, but the fact they STOLE tourist tax when they are not supposed to, lied about the hotel being open, lied that it was only 100 m walk when google says 500 m, is an absolute disgrace,, they are dishonest and the hotel should be avoided at all costs.