We booked a superior room, but on arrival we were given a normal room. As soon as we realized this we asked for an exchange, however the receptionist, who spoke poorly in English, told us he didn't know how to help us and to wait until the next day to speak to the manager. The following morning we received a call from the hotel manager at 8.30AM (without any respect, since at that time we could still sleep) telling us that they would make the change in the morning. So we went to the reception and the manager, without apologizing for what happened, told us that the room would only be ready when we returned in the afternoon. We then asked for the difference between the superior and normal room for the first night to be refunded and in a grumpy manner she told us to contact the platform we booked on. Apart from that, the superior room was uncomfortable because it was on two floors and you had to go down to the bathroom via a very small spiral staircase. The breakfast was good, but the variety was limited and slowly replenished. A waiting line often formed as the number of tables was insufficient compared to the number of rooms. The only positive note: the location of the hotel, close to the metro and well connected to the centre.