We were given a room on the first floor. The keys wouldn't work, so we had to get the cards re-keyed. When we walked in the room, there was a noticeable smell of urine, so we took a room on the second floor, which was better. Again, though, one key card had to be re-keyed. The room was clean, but we had a little difficulty with getting shampoo, and body wash to come out of the in-tub dispensers. Other than that, the service and staff were adequate.