Unfortunately, our stay was disappointing. The room lacked basic amenities like a fridge, microwave, and coffee maker. I had specifically requested a first-floor room due to a knee issue, but the location ended up being right next to the freeway and an open alley with no barrier to public access. Around midnight, people were loudly yelling outside our room, asking for alcohol. Although we called the front desk, the group dispersed before staff arrived.
Throughout the night, the noise from passing cars, pedestrians, and general foot traffic was extremely disruptive—I woke up multiple times and couldn’t get any restful sleep. The lack of security and open access to the hotel area was concerning. Vehicles and rooms are left exposed, and it felt like anyone could just walk through the property.
I strongly urge management to prioritize guest safety and peace by adding better barriers or walls, increasing security presence, and ensuring guests can truly relax during their stay.