The business model of this hotel appears to be to overbook and then send people to inferior hotels. My group of 15 people booked for my special birthday and upon arrival, out of 15 only 8 actually had rooms allocated. The rest of us were sent to poorer quality hotels elsewhere. only 2 of the rooms allocated bore any resemblence to the advertised pictures - the rest were dirty, small,smelly and generally unpleasant. When one of our party asked for broken furniture to be fixed - or a room change arranged - they were told 'I am not Santa Claus'…
The receptionist on duty at the time who clearly had lots of experience in telling people that they would not be getting what they paid for, repeated the mantra 'I don't know" 'I am just the receptionist'
Whilst we waited in reception for a resolution, a couple came in and were allocated a room straight away, when we asked why, they advised that they had booked through another agency and that agency took priority over those who had booked through Expedia….this should be challenged by Expedia.
One member of staff, Nicos, was helpful and tried to remedy the situation with the limited resources at his disposal - however the whole holiday was somewhat tarnished and I would urge anyone thinking of visiting Santorini not to book this hotel or its sister hotel Mediterranean Beach or any other linked hotel
Truly horrible.