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JW Marriott Surabaya

5.0 star property
Luxury hotel with 4 restaurants, near Tunjungan Plaza

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Presidential Suite, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, minibar
Reception
Presidential Suite, 2 Bedrooms | City view
Exterior
VIP Access

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Free shopping center shuttle
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Spa tub
For families
  • Children stay free
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Premium TV channels
The price is $84
$101 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Suite, 1 Bedroom, City View

Separate tub and shower, rainfall showerhead, designer toiletries

Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Blackout drapes/curtains
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Pillowtop bed
Down duvet
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Pillowtop bed
Down duvet
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Apartment, 3 Bedrooms, Non Smoking

Separate tub and shower, rainfall showerhead, designer toiletries

Executive Apartment, 3 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Down duvet
  • 206 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, City View

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Down duvet
  • 127 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Pillowtop bed
Down duvet
Premium bedding
  • 43.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Separate tub and shower, rainfall showerhead, designer toiletries

Junior Suite, 1 King Bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Blackout drapes/curtains
Pillowtop bed
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Down duvet
  • 128 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | Living area | 48-inch LCD TV with cable channels, TV

Executive Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Blackout drapes/curtains
  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Blackout drapes/curtains
Pillowtop bed
Down duvet
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living room | 48-inch LCD TV with cable channels, TV

Presidential Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Down duvet
  • 390 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, City View

Separate tub and shower, rainfall showerhead, designer toiletries

Junior Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Pillowtop bed
Down duvet
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living room | 48-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Down duvet
  • 341 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Free parking
Free WiFi
8.8 out of 10, Excellent, (214)
The price is $63
$76 total
includes taxes & fees
Nov 29 - Nov 30
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About the neighborhood

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 6 min walk
  • Grand City Surabaya - 4 min drive
  • Surabaya Plaza Shopping Mall - 5 min drive
  • Surabaya Zoo - 6 min drive
  • Pakuwon Mall - 12 min drive

Getting around

  • Surabaya (SUB-Juanda) - 44 min drive
  • Surabaya Gubeng Station - 18 min drive
  • Tandes Station - 21 min drive
  • Surabaya Pasar Turi Station - 22 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪Rawon Setan - ‬2 min walk
  • ‪Lontong Balap Pak Gendut - ‬3 min walk
  • ‪Imari - ‬2 min walk
  • ‪The Pavilion - ‬1 min walk
  • ‪Uppercut Steakhouse - ‬2 min walk

About this property

JW Marriott Surabaya

JW Marriott Surabaya features a free kids' club and puts you within a 10-minute walk of Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pavilion Restaurant, one of 4 restaurants, which serves international cuisine and is open for breakfast. This luxurious hotel also features a bar/lounge, a health club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

At a glance

Hotel size

  • 407 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age: 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The check-in location differs from the property location; go to: [Executive Lounge]
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Children age 5 and younger are not permitted to access the Executive Lounge.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up available 24 hours*

Offsite

  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Toys
  • Pool gate

What to do

  • Evening entertainment

Working away

  • 24-hour business center
  • 14 meeting rooms
  • Computer station
  • Conference center (132482 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Art gallery on site
  • Shopping mall on site
  • Spa tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Roll-in shower
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • 48-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide

Special features

Dining

Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast only.
Imari Japanese Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Uppercut Steakhouse - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Tang Palace Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
SBCO - This delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle
  • Train station pick-up service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Valet parking costs IDR 50000 per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does JW Marriott Surabaya offer free cancellation for a full refund?
Yes, JW Marriott Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JW Marriott Surabaya?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at JW Marriott Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at JW Marriott Surabaya?
Yes, there's free self parking.
Is airport shuttle service offered by JW Marriott Surabaya?
Yes, an airport shuttle is available. The charge is IDR 450000 per vehicle.
What are the check-in and check-out times at JW Marriott Surabaya?
Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at JW Marriott Surabaya and nearby?
JW Marriott Surabaya has an outdoor pool, a 24-hour fitness center, and a sauna, as well as a picnic area and a garden.
Are there restaurants at or near JW Marriott Surabaya?
Yes, there are 4 onsite restaurants, featuring international cuisine.
What's the area around JW Marriott Surabaya like?
JW Marriott Surabaya is in Kedungdoro, a short 6-minute walk from Tunjungan Plaza and 10 minutes' walk from BG Junction.

JW Marriott Surabaya Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around.
Lynn, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Nga Ching Ada, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

SHANKAR, 2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Great service by Sri.
Dona, 1-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Lovely stay and they have a kids club and a spa
Manou, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Eloise, 2-night trip
Verified Hoteles.com guest review

8/10 Very Good

Ryan, 2-night trip
Verified Expedia guest review

8/10 Very Good

Kamil, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Most likely incredible staff
David A, 5-night trip
Verified Travelocity guest review

10/10 Exceptional

Great hotel! But with cigarette smell in our room
In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.
Vincent, 2-night trip
Verified Hoteles.com guest review

8/10 Very Good

the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Restu, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Sureyya alican, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Provide me the early check in while available room, which was helpful.
Chi Hoi Raymond, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Dwina, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service and good food ie. Imari and Pavilion
Jacqueline, 3-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Great service, very clean, nice fitness room.
Christopher F, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Anneke, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Yoana, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Dona Lilly, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

excelent
jin, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service and staff
Mehran, 7-night trip
Verified Expedia guest review

10/10 Exceptional

A very good place to stay in Surabaya
Paul, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staffs are fantastic, friendly and very helpful as well as accommodating
rusiani, 2-night trip
Verified Expedia guest review

8/10 Very Good

Just average
Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.
1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Ivan, 3-night romance trip
Verified Expedia guest review