This is a small hotel, overall set within a jungle. Has 6 buildings/3 floors each with no elevators. Caotis animals roaming around (Very simular to racoons) the hotel, they will not bother you, they just want food. Resort is located in Riverira Maya, 1 hour away from Tulum airport.
Rooms:
Beautiful, updated and spacious rooms. Rooms have fridge stocked daily (included/free), safe, balcony with chairs/table, scale, comfortable beds, robes, iron board/iron, blow dryer and zoom in mirror with light. Large rain shower head.
A/c does not feel any lower then 73 degrees even after putting it on 60 degrees (this is normal for them), but it does have a ceiling fan.
Room service:
24 hour room service with great service, if you don't see something you want, write it in the notes and they will try their best to get it for you. Order with time, they take 45-70 minutes give or take. This is also included, no additional fee.
Concierge:
Is amazing! Very nice and attentive. You can request a cart to take you within the property. Just call the front desk.
Beach:
Lifeguard on duty all day, contains lots of lounge chairs, sofas and side tables. Very clean and safe. Easy access and has 3 clean showers.
Waiters come by to get your drink orders (included/free).
Pool:
Pool is very large with one side of it being for pool volleyball. Great swim up bar in middle of pool with stools. Towards the end of out trip, it seemed the pool needed cleaning, we informed them and they disregarded it (see pic