Great location and views from the room. Some staff were friendly while others not so much, including front desk staff. Hotel rooms are in serious need of updates.
First room we had, the a/c unit was very loud (sounded like a jet engine) so we called to complain and to their credit they sent a technician right away to come fix it. He did his best but it only resulted in a minor improvement. We asked to be moved to another room, which they did. Our fridge stopped working the next morning (which they fixed promptly), both our shower and sink did not drain properly, there were cracks in the tiles and the dents in the floor, there was very ugly caulking around the tiles in the bathroom, the pillows were almost paper thin, rhe bathroom looked dirty (streak marks on the counters and mirror) and the list goes on. I feel like some of the staff is trying their best to make it work, but managment needs to invest some funds into refreshing the rooms. Also there could be better customer service from some front desk staff. One evening I called down to request toilet paper and after waiting over 20 min, i went down to the front desk to ask if i could get a roll and she rudely told me to go back to my room and wait....even though there were 3 staff just standing around chatting. While i was waiting for the elevator, one of the staff came and gave me a roll. With such a great location, it could be a great hotel....but for now i would recommend spending a bit more and staying somewhere else.