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Occidental at Xcaret Destination - All Inclusive

4.0 star property
All-inclusive beachfront property with free children's club, near Xcaret Eco Theme Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Exterior
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages
View from room
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Free breakfast
    Free breakfast
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 11 bars/lounges
  • 7 outdoor pools
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Beach towels
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Cable/satellite TV service
The price is $351
$426 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Sofa bed
Down duvet
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor spa tub
Air conditioning
Free cribs/infant beds
  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor spa tub
Air conditioning
Free cribs/infant beds
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

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Hotel Xcaret Mexico - All Parks / All Fun Inclusive
Pool
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Airport transfer
8.8 out of 10, Excellent, (1278)
The price is $799
$974 total
includes taxes & fees
Dec 9 - Dec 10
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
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About the neighborhood

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

What's nearby

  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Playacar Golf Club - 13 min drive
  • Playa del Carmen Main Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive
  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers a private beach where you can get a beach massage or play volleyball, plus you'll be just a 5-minute drive from Xplor Theme Park. 7 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and body scrubs. El Pescador, one of 11 restaurants, serves seafood and is open for dinner. Other highlights at this all-inclusive property include 11 bars/lounges, a free kid's club, and a fitness center. Fellow travelers love the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

At a glance

Hotel size

  • 765 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 11 restaurants
  • 11 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Beach volleyball
  • Archery
  • Mini golf
  • Snorkeling
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Golfing nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Garden
  • Communal living room
  • Fitness center
  • 7 outdoor pools
  • Shopping mall on site
  • Arcade/game room
  • Spa services
  • 2 outdoor tennis courts
  • Sauna
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.62 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a security system and outdoor lighting on site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Occidental at Xcaret Destination - All Inclusive?
Yes, there are 7 outdoor pools.
Are pets allowed at Occidental at Xcaret Destination - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.
Is there an onsite casino at Occidental at Xcaret Destination - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.
What is there to do at Occidental at Xcaret Destination - All Inclusive and nearby?
Have fun with onsite activities like archery, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball. Enjoy a swim in one of the 7 outdoor swimming pools or use the all-inclusive property's other amenities, which include 11 bars and a private beach. Occidental at Xcaret Destination - All Inclusive also has a sauna and a fitness center, as well as an arcade and a garden.
Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?
Yes, there are 11 onsite restaurants, featuring seafood.
Does Occidental at Xcaret Destination - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Occidental at Xcaret Destination - All Inclusive like?
Occidental at Xcaret Destination - All Inclusive is a short 16-minute walk from Xcaret Eco Theme Park and 15 minutes' walk from Xenses Park. Travelers love the property's prime location.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Loved it for our honeymoon
It was a huge amazing resort! Lots of walking. We upgraded to a royal suite and it was worth it! The staff everywhere were so kind and worked very hard to keep you happy! The oriental restaurant and the steakhouse were amazing! The Royal restaurant was wonderful too! The buffets were ok. Some good stuff, some not so great.We loved the resort and will definitely be back!
Jennifer L, 5-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Friendly people. Comfortable beds and great price
Salvador, 4-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Nice place
Patrice, 3-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

JESUS A, 3-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Fernanda, 3-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Estela, 7-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Dasasha, 3-night trip
Verified Hoteles.com guest review

8/10 Very Good

Yuliana, 7-night trip with friends
Verified Hoteles.com guest review

6/10 Good

Derek, 1-night family trip
Verified Hoteles.com guest review

8/10 Very Good

We have stayed at Occidental at Xcaret Destination before and enjoyed it so much we came back. Facilities and staff are generally excellent. We enjoy the fact that we can go to Xcaret essentially every day for free and stay for just a few hours each time. Bars were well stocked and generous. The ala carte restaurants were quite good and the snack bar at the pool was good for lunch. The main buffet was good at breakfast but it was horrible for dinner. Not many meat nor vegetable choices and they were unappetizing, sparse and cold. Other guests seemed to feel the same way. Also, it seemed that none of the ice machines in the various buildings worked. Despite these setbacks we still enjoyed it enough to return again in the future.
Larry, 8-night trip
Verified Hoteles.com guest review

8/10 Very Good

Yuliana, 1-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Jim, 4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Juan carlos, 1-night trip with friends
Verified Hoteles.com guest review

4/10 Fair

No like it!
Food isn't good! Room was not very clean, closet had spider webs!
2-night family trip
Verified Hoteles.com guest review

6/10 Good

Needs maintenance. I came in 2021 and it was better.
Andrea Elizabeth, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

We loved everything! This was our second time coming back and we enjoyed every bit of it!
Taleah, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

We liked the walking distance to xcaret and the hotel itself the food the beach cove the pools
Luis Miguel, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Thank you
Jose D, 4-night family trip
Verified Expedia guest review

6/10 Good

Over-crowded resort that attracts a loud, dirty, obnoxious type of visitor. Do not stay here if you want relaxed, quiet, getaway. This is a loud, hectic, party scene kind of resort. Very unfortunate because the grounds are lovely. The staff caters to bigger crowds and large noisy tables at dining. If you are a party of 2 and quiet, you will be ignored and taken advantage of.
Edward, 10-night romance trip
Verified Expedia guest review

4/10 Fair

Jimmie Alexander Lopez, 10-night trip
Verified Expedia guest review

8/10 Very Good

Nice
Nathalie Dominicci, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Let’s start by saying this, if you are expecting 5 star, you will be sorely disappointed. I honestly feel bad writing this review, because the staff here is great. They are friendly, attentive and very helpful, but that is where the buck stops. I will break down every element of our stay at Occidental, but I urge you to carefully read the reviews and discern what’s actually legitimate. Location - Occidental @ Xcaret is in the jungle. You are going to see all sorts of wildlife. Monkeys, iguanas, deer, etc….in certain spots of the resort, it will even smell like you are at the zoo. The outdoor lobby is the largest part of the resort. Most of the shops, restaurants, gym, clubs, pharmacy can be found here. It’s a nice view and sadly the nicest part of the entire resort. Service - the service here is pretty good. Regina and Leo were great, they even helped us out with a broken luggage situation that saved us some time and energy. The wait staff was very accommodating and attentive. The only negative about the service is that they are a bit too pushy when it comes to pushing guests to check out their membership club. If folks say there are not interested, leave it at that. Rooms - the rooms here are horrible. They are small, out dated and extremely basic. These are not 5 star accommodations. They are closer to 2 star. The air conditioning worked but it was still very humid and warm in our room at night, even after adjusting the temperature to the highest AC setting. Most of the
Darin, 5-night family trip
Verified Orbitz guest review

8/10 Very Good

It’s “fine”
I have been to this property several times. For a budget property, you get what you pay for. Overall, I would give it 8/10. The only downers being the pools are in need of some renovations, and the breakfast/lunch buffets are not are good as they used to be. I would go back again if the price fits, but I would go for a room that is better than the concierge. They are extremely pushy and off putting. I am there to relax, not get constant harassment for timeshare presentations.
David N, 4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

The workers there were extremely nice and helpful especially the two gentlemen working in building 21 they always created conversations with us and exceeded our expectations.Our lights did stop working towards the end of our stay but everything else was amazing.
Jaquelin Luna, 12-night trip with friends
Verified Expedia guest review

8/10 Very Good

I have stayed at this property before and their quality services has decreased from past experience in 2020. They use to have complementary drinks, snacks, and a tequila bottle in room upon your arrival. As well as a fruit basquet. Not anymore. The restaurants for dining was a bad experience. It's hard to get reservasions for dinner. They have to be done in advance and their always booked. Last time you where able to reserve the day off without any problem and there was no limit. Now your only allowed to dine in the restaurants 3 times if you have a minimum stay of 6 days. The rooms need upgrading, the housekeeping service is good they clean every day but they would only provide 2 large towels no hand towels or face towels where provided. Room didn't have a hair dryer, I asked for it twice and finally the 3rd day the housekeeper brought it. I like the outdoor jungle feel and the location but we will probably be looking at a different resort next time.
antonia, 6-night family trip
Verified Expedia guest review