Customer service was exceptional. Hotel partially renovated. 1/2 is very modern and clean, the other 1/2 is is comparable to $50-70/night hotel. Unfortunately, we were on that end of the awkward hotel floor plan/layout. The room door had torn off paint, bathroom had water damage and what appeared to be a band aid fix. The worst part, (we were in a room with two beds) One was rock hard, and the second had a huge divot/crater in the center of the bed. And to top it all off, the head pillows were 12x12 sofa accent pillows with a standard pillow case on them. These too were rock hard. Had I not had 2-3hrs of sleep and a long travel day, we would have changed hotels.