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Park Hotel Ai Pini

4.0 star property
Family-friendly hotel in Mestre with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Park Hotel Ai Pini

Gazebo
View from property
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Lobby
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Free parking
  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • Laundry facilities
    Laundry facilities
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • In-room childcare
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Area shuttle
  • Theme park shuttle
  • Cruise ship terminal shuttle
For families
  • Children stay free
  • Playground on site
  • In-room childcare (surcharge)
  • Premium TV channels
  • Garden
  • Terrace
The price is $79
$97 total
includes taxes & fees
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Standard Triple Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Triple Room

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Bidet
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Quadruple Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Quadruple Room

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Bidet
  • 20 sq m
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Trundle Bed OR 2 Twin Beds, 1 Twin Sofa Bed and 1 Twin Trundle Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double or Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Double or Twin Room

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2012
Blackout drapes/curtains
Down duvet
  • 20 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Separate bedroom
Blackout drapes/curtains
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Twin Trundle Beds

View all photos for Premier Double Room Single Use

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Double Room Single Use

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Bidet
  • 25 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Premier Double or Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Double or Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Jetted Tub

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Quadruple Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Quadruple Room

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Bidet
  • 25 sq m
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Trundle Bed OR 2 Twin Beds, 1 Twin Sofa Bed and 1 Twin Trundle Bed

View all photos for Standard Single Room

Standard Single Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Single Room

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Rainfall showerhead
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premier Triple Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Triple Room

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Rainfall showerhead
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed, Jetted Tub

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Double or Twin Room

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Bidet
  • 15 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Triple Room

Classic Triple Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Triple Room

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Hair dryer
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Futon OR 2 Twin Beds and 1 Twin Futon

View all photos for Junior Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2017
Premium bedding
  • 50 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Twin Trundle Beds

View all photos for Family Room (5 people)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room (5 people)

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Bidet
  • 35 sq m
  • Sleeps 5
  • 1 King Bed, 2 Twin Sofa Beds and 1 Twin Trundle Bed

View all photos for Standard Double Room Single Use

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Double Room Single Use

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
Bidet
  • 15 sq m
  • Sleeps 1
  • 1 King Bed

Junior Suite 2/5 Pax

  • Sleeps 5

Double Single Use

  • Sleeps 1

Triple

  • Sleeps 3

Double/Twin Standard

  • Sleeps 2

Family Room 2/5 Pax

  • Sleeps 5

Double/Twin Classic

  • Sleeps 2

Double/Twin Premium (2Ad)

  • Sleeps 2

Single

  • Sleeps 1

Quadruple

  • Sleeps 4

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includes taxes & fees
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About the neighborhood

Map
Via Miranese 176, Mestre, VE, 30174

What's nearby

  • Ferretto Square - 3 min drive
  • Porto Marghera - 5 min drive
  • Ospedale dell'Angelo - 6 min drive
  • Piazzale Roma - 11 min drive
  • Port of Venice - 15 min drive

Getting around

  • Marco Polo Airport (VCE) - 13 min drive
  • Valerio Catullo Airport (VRN) - 76 min drive
  • Venice (XVY-Mestre Rail Station) - 15 min walk
  • Venezia Mestre Tram Stop - 17 min walk
  • Venezia Mestre Station - 25 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪La Miranese Pizza & Kebab Per asporto - ‬14 min walk
  • ‪Red Bear Pub - ‬4 min drive
  • ‪Ristorante Pizzeria Chicchirichì - ‬3 min walk
  • ‪Amelia Romana Ristorante - ‬3 min walk
  • ‪Pasticceria Mion - ‬14 min walk

About this property

Park Hotel Ai Pini

When you stay at Park Hotel Ai Pini, you'll be within a 15-minute drive of Piazzale Roma and Grand Canal. Guests looking for a bite to eat can check out Al Parco, which serves Regional cuisine and is open for lunch and dinner. Other features include a bar/lounge, a snack bar/deli, and a terrace. The helpful staff and overall property condition get great marks from fellow travelers.

Languages

English, Filipino, French, German, Italian, Spanish

At a glance

Hotel size

  • 48 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2:30 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
  • On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Offsite

  • Area shuttle*
  • Shopping center shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Playground
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Discount at nearby fitness center
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Raised toilet seat
  • Low-height counter/sink
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 20-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Al Parco - Overlooking the garden, this seafood restaurant specializes in Regional cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Cooked-to-order breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle service is offered for an extra charge of EUR 35 per vehicle (one way)
  • Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge
  • Area shuttle service to the casino, shopping center, and theme park is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for EUR 15.0 per night
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per accommodation, per stay

Policies

In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a security system on site.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ai Pini
Ai Pini Hotel
Ai Pini Park Hotel
Hotel Ai Pini
Hotel Park Ai Pini
Park Ai Pini
Park Ai Pini Mestre
Park Hotel Ai Pini
Park Hotel Ai Pini Mestre
Ai Pini Hotel Mestre
Ai Pini Mestre
Park Hotel Ai Pini Hotel
Park Hotel Ai Pini Mestre
Park Hotel Ai Pini Hotel Mestre

Frequently asked questions

Does Park Hotel Ai Pini offer free cancellation for a full refund?
Yes, Park Hotel Ai Pini does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Park Hotel Ai Pini?
Yes, pets are welcome. There's a charge of EUR 20 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Park Hotel Ai Pini?
Yes, there's free self parking.
Is airport shuttle service offered by Park Hotel Ai Pini?
Yes, an airport shuttle is available. The charge is EUR 35 per vehicle one way.
What are the check-in and check-out times at Park Hotel Ai Pini?
Check-in start time: 2:30 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in are available.
Is there an onsite casino at Park Hotel Ai Pini?
No, this hotel doesn't have a casino, but Ca' Noghera Casino of Venice (13-min drive) is nearby.
What is there to do at Park Hotel Ai Pini and nearby?
Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Park Hotel Ai Pini also has a garden.
Are there restaurants at or near Park Hotel Ai Pini?
Yes, Al Parco offers alfresco dining, Regional cuisine, and garden views.
What's the area around Park Hotel Ai Pini like?
Park Hotel Ai Pini puts you in the heart of Mestre. Popular attractions include Piazzale Roma, which is 11 minutes away by car.

Park Hotel Ai Pini Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Close to Venice for a quick overnight
Very close to Venice by bus, helpful staff.
Abigail, 1-night trip
Verified Hoteles.com guest review

6/10 Good

Nice hotel
Very nice hotel, helpful staff.
Benjamin, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Staff was very courteous, efficient and fully understood the value of customer service. They were also multilingual which helped. The breakfast was very good and provided a variety of food to please various customers and taste. The entire hotel was absolutely immaculate. We felt totally secure at this facility. The bus stop to go to Venice was a 2 minute walk at most. The bus takes 20 to 30 minutes to get to Venice. The hotel can provide advice and tickets to take various transportations.
Mario, 3-night trip
Verified Hoteles.com guest review

8/10 Very Good

Frank P, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Yara, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

It such a great property with friendly staff and in such a quiet area. Buss number 7 stops by and drops you in the Venice city center
Ertila, 4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

This is the place to stay of you plan to visit Venice. Bus stop is a few steps away, also staffs are going to give you a map for tour, sells bus ticket at reception. Super helpful and friendly people here
YOUNGKYU, 1-night romance trip
Verified Expedia guest review

6/10 Good

Mark, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Nice and clean hotel. Helpful staff. Conveniently close to Venice with easy bus transportation. You can buy tickets at the hotel.
Katalin, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Renato, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great quality. Great location, exceptional staff
Service was exceptional with staff going above and beyond to assist us when we arrived early, from luggage storage, to laundry assistance to sorting out bus tickets and recommendations for Venice. Location was covenient with bus stop nearby and restaurant onsite that we took advantage of for dinner with lovely staff also. Buffet breakfast went down a treat in the morning. We were in a family room (for up 5 ppl)and found the space very adequate and bedding very comfortable. Would definitely stay again.
1-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Dor, 1-night trip
Verified Expedia guest review

4/10 Fair

Room and bathrooms were dirty and shower head attachment to the wall was broken making difficult to shower. At 4 am felt something in my leg and woke up to find a freaking plastic bag underneath the sheets I was sleeping in (so nasty and gross that I couldn’t sleep anymore and here I am writing this review at 5:48am before hiring the road). Service obviously is horrible due to cleaning and the old Madam at the front desk (who assumed we don’t understand or speak Italian - it’s funny of what you hear when you pretend to only know English) and after seeing how they cleaned the room I was happy to not accept the reservation they officer us at the hotel restaurant yesterday evening. Location is okay only because it is 15 minutes away from Venice and parking is free.
Robert, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

good hotel for a road trip stay
easy parking. easy access to highways. perfect road trip spot. and near the public transportation.
Irfan, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Great hotel!
We loved our stay. Everyone was friendly and helpful. Dinner at their restaurant was excellent. The grounds are very beautiful, and our room was very comfortable.
Miriam, 3-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Can't go wrong with this hotel
Room size, condition, cleanliness was great. We really enjoyed out stay. V friendly and helpful staff. Great location as well.
Kumail, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

This is an outstanding hotel. It’s in a great location, has safe a secure parking, and is right next to a busy stop to easily get to Venice. The hotel is also conveniently located right off of A4. The staff is incredibly friendly and very helpful! Will be staying here again on my next visit!
Megan, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was amazing!
Guillermo, 2-night family trip
Verified Expedia guest review

6/10 Good

Wifi was not working properly
Mandeep singh, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Faysal, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Fantastic place. Great property with a delicious breakfast. Great way to end our trip
Chelsea, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Tim, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay. Right in front of a Bus Station that takes you to Venice. Very clean and with everything need.
ANTONIO, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

antonio, 1-night family trip
Verified Hoteles.com guest review

4/10 Fair

Good hotel unfriendly staff
Hotel staff is extremely unfriendly and sometimes rude. Very arrogant people. Hotel itself was great. Staff no good.
Joseph, 1-night business trip
Verified Hoteles.com guest review