I booked for the 3rd year here reasonably ok before, Hotels com sed there was a gold exclusive upgrade , and for the 3rd year there wasnt.
When i got there they sed we should have called, once again wasnt told that.
We were put in a small room a very noisy room at the back of the hotel.
The air con didnt work right ,warm and uncomfortable , The woman at reception sed we couldnt change rooms as we had hung our clothes up and sat on the bed.
So it would need cleaning.
£135 a night we paid.
We didnt know you had to go to reception and request a room clean. Once again not told the info.
So we had no towels etc for 2 days.
There wasnt anywere to put your night wear or underwear , no draws .
A small line and 5 coat hangers only.
For the amount charged i would have expected more.
Breakfast barely edible, no toasters, and nearly cold.
We were the 1st in at 7am and it was barely warm then.