I was supposed to have a Jacuzzi in my room....NOPE!
They even tried to talk me out of the room I booked INTENTIONALLY!!
After I unpacked n set up the room, we went swimming. The pool n hot tub were great!
Coming back from that, we got in the bathroom to find that ours HAD NOT BEEN CLEANED AT ALL!!!
THERE WERE PUBIC HAIRS ALL OVER THE TUB/SHOWER!!
the floor was COVERED in LONG dark hairs, which my son n I both only have ab 2 inches of hair on our heads!! DEFINITELY NOT OURS!!
IT WAS ABSOLUTELY DISGUSTING!!!!
I will NEVER COME BACK N U SHOULDN'T EITHER!!! UGHHH!!!
when I spoke to the front desk person about it, HE SAID NOTHING!!!
Didn't apologize, attempt to fix it, nor discount or offer ANYTHING!!!!
TERRIBLE SERVICE!!
n the evator broke as soon as we came in!!
Also the shower sprayer kept popping off of it the entire time we tried to shower! Even my 6 yr old said, "u should call them for help!"
They hadn't restocked the coffee stuff in my room either.
N the soap dish on the sink still had used soap all over it!!
They did not even ATTEMPT to clean that room!!
I wouldn't b surprised if they leave the same linens in the room if "unused."
That is so not ok!!!!!
I should've taken photos!
U wouldn't have believed the amount of LONG DARK HAIR that came off my bathroom floor n onto the shower towel I put down for our feet!!