2/10 Poor
Jan 29, 2023
The staff were very nice and helpful, however our stay was quite disappointing. The wifi didn’t work at all when we got there and even after getting fixed we kept losing connection a few times. Bathroom light was out. Air conditioning was completely broken and took few days to install a new one. We got a spot cooler as a temporary replacement but that was connected to the balcony so our window partially needed to be open which made us feel uncomfortable and unsafe, especially at night. Again, the staff provided swift support when asked with professional manner, but unfortunately we felt there were many issues we had to deal with.
KAORU
KAORU, 7-night family trip
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