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Crown Promenade Melbourne

3.5 star property

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In-room safe, WiFi, alarm clocks
Pool
Pool
Lobby
Exterior
At the Crown Promenade, relax by one of 25 indoor swimming pools or rejuvenate at the full-service spa. This stylish hotel in Southbank offers a restaurant, coffee shop/café, and bar/lounge as well as golfing on site and shopping on site. Guests have praised its convenient location near Melbourne Convention and Exhibition Centre.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Casino
  • Bar
  • Spa
  • Parking available
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Casino
  • Full-service spa
  • Fitness center
  • Sauna
  • Hot tub
  • Bar/lounge
  • Room service
  • Business center
  • Terrace
  • Front-desk safe
  • Laundry service

Feel at home (6)

  • Living room
  • Television
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Laundry service

Room options

Similar properties

Property amenity

Crowne Plaza Melbourne by IHG

  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,031 reviews
The price is $108
$119 total
includes taxes & fees
May 4 - May 5
Crowne Plaza Melbourne by IHG
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About the neighborhood

Map
Whiteman Street, 8, Melbourne, VIC, 3006

What's nearby

  • Crown Casino - 5 min walk - 0.5 km
  • Melbourne Convention and Exhibition Centre - 6 min walk - 0.5 km
  • Collins Street - 11 min walk - 0.9 km
  • Marvel Stadium - 2 min drive - 1.9 km
  • Melbourne Central - 3 min drive - 2.0 km

Getting around

  • Melbourne, VIC (MEB-Essendon) - 20 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Avalon Airport (AVV) - 43 min drive
  • Flinders Street Station - 12 min walk
  • Spotswood Station - 12 min drive
  • Southern Cross Station - 16 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne Central Station - 23 min walk
  • Parliament Station - 27 min walk

Restaurants

  • ‪Crown Entertainment Complex - ‬11 min walk
  • ‪KFC - ‬8 min walk
  • ‪Crown Atrium - ‬2 min walk
  • ‪Cafe Baci's - ‬5 min walk
  • ‪Velvet Bar - ‬4 min walk

About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

At a glance

DONE

Hotel size

    • 465 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Other information

    • Caters to LGBTQ guests

Property amenities

Food and drink

  • Bar/lounge
  • Room service

What to do

  • Tennis
  • Golfing
  • Shopping

Working away

  • Business center

Services

  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • Casino
  • Full-service spa
  • Hot tub
  • Sauna

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television

Home comfort

  • Coffee/tea maker

Sleep well

  • Alarm clock

What to enjoy

  • Separate living room

Stay connected

  • WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Policies

This property caters to LGBTQ+ guests.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What are the check-in and check-out times at Crown Promenade Melbourne?

You can check in starting at 2 PM. Check-out time is 11 AM.

Is there an onsite casino at Crown Promenade Melbourne?

Yes, there's a casino.

What is there to do at Crown Promenade Melbourne and nearby?

Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the hot tub. Crown Promenade Melbourne also has a casino and a sauna, as well as a fitness center.

What's the area around Crown Promenade Melbourne like?

Crown Promenade Melbourne is a short 5-minute walk from Crown Casino and 6 minutes' walk from Melbourne Convention and Exhibition Centre.

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Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Great location
Lorin, 1-night trip

10/10 Exceptional

For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Sean, 1-night trip

8/10 Very good

Great
Jenny, 1-night trip

10/10 Exceptional

Great location
john, 1-night trip

8/10 Very good

A little lacking
Comfort would benefit from improvements.
Lorraine, 1-night trip

8/10 Very good

A little lacking
Bed and seating is uncomfortable, in room dinning needs improving. Definitely only worth 3 stars.
Lorraine, 3-night trip

10/10 Exceptional

Perfect location to walk most places, excellent service and rooms

4/10 Fair

No in-room dining which is not advertised. Poor availability of pool.
Jenny, 3-night trip

4/10 Fair

Not happy with our stay this time. We have stayed at the Promenade for many years and were disappointed when we arrived to be informed there is no longer in-room dining. This is something that should be noted on the system as this has changed just as of a couple of months ago. If we had known this we would have stayed elsewhere
JOHN, 1-night trip

4/10 Fair

There was blood on my pillowcase, there was something smeared on the wall and toilet was continuously running.
Lisa, 2-night trip

8/10 Very good

3 Stars - not 4.
Check in slow, even with a Hotels.com receipt fully paid; mini bar not restocked but a mini bar check is charged for; remote control not working so no Foxtel accessible; not really 4 staff accom - there is much better available in Melbourne.
Robyn Maree, 2-night trip

2/10 Poor

Hotel room was dirty and clumped long hair found in drain in bathroom shower. This hotel has no room service at all. Airconditioning system in room was broken. Overall cleanliness and condition of room was terrible. I have been a long term guest of this hotel but will not be going back. Hotel Manager Ellis did not even care when informed of the state of the room.
Paul, 1-night trip

2/10 Poor

Disgusting. Bed was wobbly and not supportive. Sore back. Pillows were used and crumpled. No bloody room service are u kidding that’s what people want especially in a 5 star crown hotel! I ordered balloons for the room as it was my husband 60 th birthday. The numbers were around the wrong way so it read 06. Really. What the actual…… nobody could care less. Never going back.
Rebecca, 5-night trip

6/10 Good

probably lower average
Averagely, the hotel is OK. The cleanliness is not doing well as an used towel was in shower room without being cleaned up. The quantilities of amentities are not paired with its room price, and even a slipper and a shoehorn are not available. The room size is big enough. There's no type-C plug. The TV function is shortage of youtube channel and the available channels are the same as those old ones, which you'd never like to watch. The location though is in south bank, there's no coffee shops around. The worth thing is walking distance to the river side to enjoy good seafoods/beefs at a nice restaruant!
SHANGCHIEN, 1-night trip

10/10 Exceptional

Tania, 3-night trip

8/10 Very good

Daniel, 2-night trip

2/10 Poor

Troy, 2-night trip

10/10 Exceptional

1-night trip

6/10 Good

Vuong, 1-night trip

10/10 Exceptional

Frances, 2-night trip

8/10 Very good

Holly, 3-night trip

8/10 Very good

Carol, 2-night trip

10/10 Exceptional

Egor, 4-night trip

8/10 Very good

Benn, 1-night trip

8/10 Very good

Close to everything shops, restaurants, bars
Jade Leah, 2-night trip