We had asked for a room on a high floor, which we were given. However, it was a cold day and we turned up the radiator, to find that it was not working. We pointed this out to Reception, who were very pleasant who gave us the key for the room next door. Before moving our things we thought we had better check the room. We found the radiator in that room was not working either, and ended up borrowing the duvet from that room. Lamps hanging off walls, things needing dusted and, apart from the lobby and Reception area, the hotel felt as if it could do with a good refurbishment throughout. They seemed to have run out of a lot of things. Ingredients for the drinks we ordered had run out, and for the alternatives we asked for. I asked for porridge at breakfast. They had run out of that too. The best I can say for it is that the staff were very pleasant, but I wouldn't stay there again.