The hotel itself is wonderful but the staff were the absolute stars. My backpack with my passport and medication was stolen on the train to Bruges and the staff here, led by Admiral, went beyond what one would expect. They helped me print out forms, instructed me where the police was located, set up a doctors appointment so I could get new medication, and called the German Embassy. To only give them 5 stars feels inadequate.
While my experience in Brussels may have soured my trip, the staff here helped make the best of it. Their patience, willingness to help is remarkable. While I will avoid Brussels forever, I shall return to. Brugge one day…and hope to stay here.
Rooms were fine, bed was comfortable, good amenities.