the hotel is in a great location, within walking distance to most attractions, and relatively quiet at night. It felt very safe and was clean. The rooms are small, but typical of European hotels. The beds were comfortable and the shower water pressure was good. The staff at the hotel was wonderful and the breakfast each morning was very good. We had an issue with our AC not working and the room got very hot. After trying to adjust the AC for over 2 hours, they eventually moved us at 1am to another room with AC for one night so we could sleep in a cool room. The next night, back in our room, we had the same problem, but again after 2 hours of working on a solution (around midnight) they figured out the problem and managed to get it going. The on site staff was very nice about it, but I requested some compensation for the night we had to move in our PJs with all our sleeping stuff to another room, and the 2 late nights we had to deal with their problem. The corporate office denied any responsibility. I felt this was very poor customer service. The least they could have done was apologize and give us a voucher for something, or a discount for the uncomfortable and interrupted nights, but they were cold and unapologetic. I recommend this place if all goes well, but if anything happens, don’t expect any good customer service from corporate. Very poor management form FLH, in my opinion. Any other hotel chain would have been more accommodating and service-oriented