I have never stayed at a hotel that had such a clear and thoughtfully-executed "concept" and my partner and I loved it. The details were so creative, considered and delightful--it greatly enhanced our experience in Florence. We selected an Inferno room with a balcony--the balcony was absolutely worth the slightly more expensive room. As American travelers, we struggle a bit with the heavy duvet/no top sheet bedding arrangement but this is not unique to this hotel. We made two requests during our stay (additional pillows and fixing the latch on the balcony door) both of which were handled appropriately. Wish we had a slightly longer stay so we could have made more use of the hotel's unique amenities (cinema paradiso, sauna and lounge, library/pool table, beautiful courtyard.)