Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property
Adults-only beachfront property with spa, near Forum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
Aerial view
3 outdoor pools, pool umbrellas, sun loungers
View from property
Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Gym
    Gym
  • Spa
    Spa
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Health club
  • Sauna
  • Beach sun loungers
  • Beach towels
  • Pool bar
  • Swim-up bar
  • 24-hour room service
Feel at home
  • Separate sitting area
  • Television
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 46 of 46 rooms

Junior Suite, 2 Bedrooms (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Shower/tub combination
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Suite, Ocean View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Shower/tub combination
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (M)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 2 Full Bed(s)

Suite Luxury With Sea View

  • Sea view
  • Sleeps 2
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Suite Luxury With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 2 Full Bed(s)

Suite Junior

  • Sleeps 3
  • 2 Full Bed(s)

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About the neighborhood

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 10 min walk
  • Gaviota Azul Beach - 12 min walk
  • Forum Beach - 12 min walk
  • Chac Mool Beach - 17 min walk
  • Tortuga Beach - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Riu - ‬3 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

At Hotel Riu Palace Las Americas - Adults Only- All Inclusive, you can hit the beach to play volleyball or relax in a sun lounger, plus you'll be within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. Don Roberto, one of 7 restaurants, serves breakfast, lunch, and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a poolside bar, and a health club. The pool and helpful staff get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, German, Spanish

At a glance

Hotel size

  • 372 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Snorkeling
  • Shopping
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Scuba diving nearby

Working away

  • Meeting room
  • Computer station
  • Conference space (2099 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Piano
  • Health club
  • Adjacent to a golf course
  • 3 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Closed captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Partially open bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Don Roberto - This buffet restaurant serves breakfast, lunch, and dinner.
Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.
Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Black & White - This steakhouse serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Frequently asked questions

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Las Americas - Adults Only- All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11 PM. Check-out time is noon.
Is there an onsite casino at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (10-min drive) and Dubai Palace Casino (11-min drive) are both nearby.
What is there to do at Hotel Riu Palace Las Americas - Adults Only- All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and snorkeling. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Riu Palace Las Americas - Adults Only- All Inclusive also has 5 bars and a sauna, as well as a health club and a garden.
Are there restaurants at or near Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Yes, there are 7 onsite restaurants, featuring Japanese cuisine.
Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Las Americas - Adults Only- All Inclusive like?
Hotel Riu Palace Las Americas - Adults Only- All Inclusive is a short 2-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 10 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Happy Traveler
This place is awesome. I highly recommended, best hotel I ever stayed at! Swim up bar all you can drink. The service is fast , if you haven’t done a Rui resort your missing out!
Timothy A, 9-night trip
Verified Hoteles.com guest review

10/10 Exceptional

First time at a RIU hotel, but definitely won’t be our last. Loved how all employees we happy and helpful, appears they love working there. Can’t wait to come back
GARY, 7-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Hassan, 4-night trip
Verified Hoteles.com guest review

6/10 Good

No pudieron ayudarme con un problema de drenaje del inodoro. Yo mismo lo resolvi Lo reporte anteriormente en 6 ocaciones
ROBERTO, 6-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Efren, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Still a beautiful lady
There were a few nicks here and here that suggest that the property is ready for a face-lift, however, she is still a Beautyful lady, worth of another visit. Not one of those "me-too" properties.
cos, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

LUIZ C, 5-night trip
Verified Hoteles.com guest review

10/10 Exceptional

The food was amazing , and I am not a foodie . The pools were great . I was happy to see bottled beer also
Gary, 4-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Alexander, 3-night trip
Verified Hoteles.com guest review

8/10 Very Good

Lourdes, 5-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Excellent hotel great place to stay for vacation or any occasion to enjoy cancun. Highly recommend defensively will be coming back. 10/10
Ezequiel, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Ríu las palace americas was a great resort overall. The property overlooks an infinity pool that overlooks the beach. The beach water is the same color as the pool and the sand is soft. It was absolutely a magical beach spot. The staff at Riu are always friendly and ready to answer any questions best service. They made our stay special because they were available 24/7. The room we stayed in was cleaned thoroughly and our maid Carolina went the extra mile to ensure we had plenty of towels, and amenities such as robes and toiletries. Our room overlooked the extraordinary beach and pool view so every morning we took our coffee with that amazing view. Now the only negative aspect is the food quality. I would not have super high expectations but that is typical of any all inclusive resort, however they had fresh coffee 24/7 and fantastic selection of fresh fruit. The buffet was overwhelming with options but ultimately if you stick with the basics food groups you should be fine. I would not be too adventurous with the food options. I also appreciated that there was always fresh water bottles available. Also, a cool thing is at the beach you can order drinks although the drinks are too sweet for my taste but it was a nice touch. Overall, I’m extremely happy with my choice the hotel is close to the mall and restaurants if you Uber outside. Extremely safe. It is cleaned daily and frequently. Definitely I am coming back again and staying at this riu next year.
SOLANGE, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Love everything about this resort! The best one I have ever been at. I love how convenient everything is located. I am older and love how you can go from two of the pools right to the beach and is close. The beach there is calm and easy to get into and out of. Was a clean beach also. The services there were very helpful and eager to help you. So So nice Will be back to this one.
Rebecca Sue, 5-night family trip
Verified Expedia guest review

4/10 Fair

Upon check in, no complimentary drink offered as advertised. Front desk personal rude and use language barrier as reasons not to help. My wife and several other guest we spoke to got food poisoning and the hotel personal did not care. After the illness was reported to Alex, the night manager, he said he would check the food and contact us about compensation. Not sure how you check what was on the buffet in the afternoon versus the evening when the illness was reported. The night manager, Alex could care less about the guests. When we asked to talk with him most employees said they didn’t know who you were talking about until after you became more persistent. We were told he wouldn’t be in until 11:00 pm when we questioned why he never got back to us, The following morning we were told he was off that day. When we questioned it again the desk clerk just smiled and shrugged as if he didn’t understand. Notice paint peeling on building and some areas in need of repair. The elevators are small and only fit about six people tightly packed and one was not working for 3 of our 4 days. Some hotel employees such as the dining staff were very nice and helpful but their management teams definitely need work.
Frank, 3-night romance trip
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6/10 Good

Anastasia, 8-night trip
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8/10 Very Good

Expedia did wrong. Specifically an Oscar Brown, if thats his real name!
Vanessa, 4-night trip
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10/10 Exceptional

francisco, 3-night trip
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10/10 Exceptional

Errol, 5-night trip
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10/10 Exceptional

Beautiful property
Eloisa, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Very clean and friendly
Tera Jacqueline, 5-night trip with friends
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10/10 Exceptional

Excelente service
Ricardo Sierra, 3-night family trip
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8/10 Very Good

Great beach and great staff
steven john, 5-night romance trip
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10/10 Exceptional

Love that i didn't have to reserve in restaurants
Isidoro, 6-night trip
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10/10 Exceptional

Beautiful property great staff, great food great experience
Katrina, 5-night romance trip
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10/10 Exceptional

Staff were very friendly and the resort was clean and well maintained.
Sung Hyun, 4-night trip
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