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Grand Hyatt Hangzhou

5.0 star property
Luxury hotel with spa, near West Lake

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Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Meeting facility
Exterior
Premium bedding, minibar, in-room safe, desk
View from room
Near the serene West Lake, Grand Hyatt Hangzhou offers a luxurious retreat with an indoor pool and soothing spa treatments. Treat yourself to Italian cuisine at one of the five on-site restaurants or unwind in the bar while staying connected with in-room WiFi. Previous guests have raved about their stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Pool
  • Non-smoking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center

Feel at home (6)

  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Daily housekeeping
The current price is $179
$209 total
includes taxes & fees
Mar 16 - Mar 17

Room options

Available filters for rooms
Showing 13 of 13 rooms

Grand Premium Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Broken Bridge - 9 min walk - 0.8 km
  • Wushan Night Market - 18 min walk - 1.6 km
  • Wulin Square - 3 min drive - 2.5 km
  • Hangzhou Tower Shopping Mall - 4 min drive - 3.4 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive
  • East Railway Station - 9 min drive
  • South Railway Station - 19 min drive
  • Hangzhou Station - 20 min drive
  • Longxiangqiao Station - 4 min walk
  • Fengqi Road Station - 18 min walk
  • Wushan Square Station - 23 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪中原一大碗 - ‬6 min walk
  • ‪爵色酒吧 - ‬6 min walk
  • ‪炉鱼 - ‬2 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪菲芘国际娱乐 - ‬6 min walk

About this property

Grand Hyatt Hangzhou

Grand Hyatt Hangzhou offers a fantastic location, putting you just steps from West Lake. Guests can visit the spa to be pampered with hot stone massages, body wraps, or facials, and 28 Hubin Road 湖滨28, one of 5 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge, and a health club are other highlights at this luxurious hotel. The property is just a short walk to public transportation: Longxiangqiao Station is 4 minutes away.

Languages

Chinese (Mandarin), English
VISIBILITY

At a glance

Hotel size

    • 388 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Height restrictions apply for onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station pick-up*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 5 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

What to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Spa

焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

28 Hubin Road 湖滨28 - This restaurant serves lunch and dinner.
Grand Cafe 咖啡厅 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Patio 青莳 - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 198 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 288.0 per night

Parking

  • Parking height restrictions apply

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou offer free cancellation for a full refund?

Yes, Grand Hyatt Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hyatt Hangzhou?

Yes, there's an indoor pool.

Are pets allowed at Grand Hyatt Hangzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Hyatt Hangzhou?

Yes, there's free self parking.

Is airport shuttle service offered by Grand Hyatt Hangzhou?

Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one way.

What are the check-in and check-out times at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Grand Hyatt Hangzhou and nearby?

Have fun with nearby activities like cycling and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Grand Hyatt Hangzhou also has a sauna and a steam room.

Are there restaurants at or near Grand Hyatt Hangzhou?

Yes, there are 5 onsite restaurants, featuring alfresco dining, Italian cuisine, and garden views.

Does Grand Hyatt Hangzhou have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Grand Hyatt Hangzhou like?

Grand Hyatt Hangzhou is in Shangcheng, a short 4-minute walk from Longxiangqiao Station and 9 minutes' walk from Broken Bridge.

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Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

It’s in a very good location and good service!
Mingya, 4-night trip

10/10 Exceptional

Luxury hotel with superb location
Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Faustina, 1-night trip

8/10 Very good

Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Joey, 4-night trip

10/10 Exceptional

A 5-star facility in the best location in Hangzhou with services that match its class!
Huan, 2-night trip

10/10 Exceptional

Best location and wonderful food.
HO, 2-night trip

8/10 Very good

Good location to Xihu.
Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
YAOCHAO, 2-night trip

10/10 Exceptional

This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
Yee Kok, 3-night trip

10/10 Exceptional

Excellent location. Food at restaurant was delicious, massage was great.
Juan, 1-night trip

10/10 Exceptional

The room lighting is too bright
The lighting in the room is too bright. No light dimmer.
Jordick, 3-night trip

10/10 Exceptional

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
VINCI, 2-night trip

6/10 Good

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Meigan, 2-night trip

10/10 Exceptional

Awesome location and service. Loved it.
2-night trip

10/10 Exceptional

Good
simon, 3-night trip

8/10 Very good

Smoke issue bored me
My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
WEILIN, 2-night trip

8/10 Very good

Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
shuou, 1-night trip

6/10 Good

It is okay but so so , old
Yanlong, 1-night trip

8/10 Very good

The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Connie, 3-night trip

2/10 Poor

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Tiong Ho Brad, 2-night trip

10/10 Exceptional

Hui-Fan, 3-night trip

10/10 Exceptional

TSZ KAN, 3-night trip

10/10 Exceptional

정말 좋은 경험
객실이 잘 정돈되어 있고 서호 바로 앞이라 좋아요. 직원분들도 아주 친절합니다
Seong Jun, 1-night trip

10/10 Exceptional

Charles, 1-night trip

10/10 Exceptional

Pojui, 3-night trip

10/10 Exceptional

YOUNGSEOK, 3-night trip

10/10 Exceptional

Hoi Liong, 2-night trip