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Best Western Brook Hotel Norwich

3.0 star property
Suburban hotel with restaurant, near University of East Anglia

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Brook Hotel Norwich

Desk, free WiFi, bed sheets
Serves lunch and dinner
Suite, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets
Reception
Desk, free WiFi, bed sheets

Reviews

7.4 out of 10

Good

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Free parking
    Free parking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Picnic area
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 3 Twin Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Suite, 1 Queen Bed, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Daily housekeeping
Desk
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property
Station Hotel
Parking available
Free WiFi
Non-smoking
5.8 out of 10, (32)
The price is $52
$63 total
includes taxes & fees
Nov 24 - Nov 25
Station Hotel
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About the neighborhood

Map
2 Barnard Road, Norwich, England, NR5 9JB

What's nearby

  • Earlham Park - 5 min drive - 4.0 km
  • UEA Sportspark - 5 min drive - 3.9 km
  • University of East Anglia - 6 min drive - 4.9 km
  • Norwich Cathedral - 9 min drive - 6.2 km
  • Norwich Castle - 11 min drive - 7.7 km

Getting around

  • Norwich (NWI-Norwich Intl.) - 14 min drive
  • Spooner Row Station - 15 min drive
  • Norwich Station - 16 min drive
  • Brundall Gardens Station - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Copper Beech - ‬3 min drive
  • ‪Costa Express - ‬4 min drive
  • ‪Subway - ‬16 min walk
  • ‪Kings Head - ‬4 min drive

About this property

Best Western Brook Hotel Norwich

When you stay at Best Western Brook Hotel Norwich, you'll be within a 10-minute drive of Norfolk Broads. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Brook Restaurant, which serves breakfast and dinner. A terrace and a garden are other highlights.

Languages

English

At a glance

Hotel size

  • 81 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Brook Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Brook Bar - This bar specializes in international cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GBP 10.95 per person

Renovations and closures

This property is closed from September 28 2022 to September 14 2024 (dates subject to change).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Is Best Western Brook Hotel Norwich currently open?
This property is closed from September 28 2022 to September 14 2024 (dates subject to change).
Does Best Western Brook Hotel Norwich offer free cancellation for a full refund?
Yes, Best Western Brook Hotel Norwich does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Best Western Brook Hotel Norwich?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Brook Hotel Norwich?
Yes, there's free self parking.
What are the check-in and check-out times at Best Western Brook Hotel Norwich?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Best Western Brook Hotel Norwich and nearby?
Best Western Brook Hotel Norwich has a picnic area and a garden.
Are there restaurants at or near Best Western Brook Hotel Norwich?
Yes, Brook Restaurant offers international cuisine.

Best Western Brook Hotel Norwich Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Fair

Daniel, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Roger, 1-night trip
Verified Hoteles.com guest review

6/10 Good

Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Daocheng, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Sarah, 2-night family trip
Verified Hoteles.com guest review

2/10 Poor

2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Bhavna, 1-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Steve, 2-night business trip
Verified Hoteles.com guest review

4/10 Fair

2-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Elaine, 1-night trip
Verified Hoteles.com guest review

4/10 Fair

Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Lisa, 2-night business trip
Verified Hoteles.com guest review

2/10 Poor

Hannah, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Jessica, 1-night trip
Verified Hoteles.com guest review

6/10 Good

Carolyn, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
1-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Jarrad, 2-night trip
Verified Expedia guest review

4/10 Fair

The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
Sinead, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Tommy wasn’t as clean as I could of been
Mark, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Suzanne, 1-night family trip
Verified Hoteles.com guest review

6/10 Good

Well that’s that
Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
John, 1-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Matthew, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Fab stay
Great location, friendly staff and easy checkin.
Rajesh, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Bryan, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Sharon, 1-night trip
Verified Hoteles.com guest review

6/10 Good

The room was not cleaned during our stay.
Helen, 2-night family trip
Verified Expedia guest review

8/10 Very Good

The restaurant staff need training in customer service. I am NOT buddy or my friend.
Nic, 1-night business trip
Verified Hoteles.com guest review