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Illusion Boutique Hotel By BFH

3.5 star property
Boutique hotel with outdoor pool, near Central Square

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Photo gallery for Illusion Boutique Hotel By BFH

Terrace/patio
Reception
Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi
Exterior
Property amenity
In the heart of Central Square, Illusion Boutique Hotel By BFH offers a serene escape with free local cuisine for breakfast and stunning views from the rooftop terrace. Guests can unwind by the outdoor pool, get lost in a book at the library, or take advantage of helpful multilingual staff and tour assistance.

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Free breakfast
  • Pool
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Beach cabanas
  • Free beach club nearby
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Library
  • Multilingual staff

Feel at home (6)

  • Private bathroom
  • Living room
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is $81
$100 total
includes taxes & fees
Feb 21 - Feb 22

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout drapes, free WiFi

Superior Room, Partial Ocean View (Cabanas Vision)

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout drapes, free WiFi

Standard Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout drapes, free WiFi

Junior Room

Highlights

Balcony
Individually decorated
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi

Deluxe Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, blackout drapes, free WiFi

Standard Quadruple Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, blackout drapes, free WiFi

Premium Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Tulum Intl. Airport (TQO) - 99 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Fusion Beach Bar Cuisine - ‬2 min walk

About this property

Illusion Boutique Hotel By BFH

Illusion Boutique Hotel By BFH features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi and continental breakfast daily between 8:00 AM and noon. This boutique hotel is also within just a 10-minute walk of Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal. The helpful staff and beach location get good marks from fellow travelers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 47 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
    • This property's beach club is 600 yards (550 meters) away.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (5 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–noon
  • Room service

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Multilingual staff
  • Beach cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Rooftop terrace
  • Library
  • Mosquito nets
  • An outdoor pool
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Handrails in hallways
  • Hallway handrail height (inches): 30
  • Handrails in stairways
  • Stairway handrail height (inches): 11
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel By BFH offer free cancellation for a full refund?

Yes, Illusion Boutique Hotel By BFH does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Illusion Boutique Hotel By BFH?

Yes, there's an outdoor pool.

Are pets allowed at Illusion Boutique Hotel By BFH?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Illusion Boutique Hotel By BFH?

Sorry, there's no onsite parking at Illusion Boutique Hotel By BFH.

What are the check-in and check-out times at Illusion Boutique Hotel By BFH?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Illusion Boutique Hotel By BFH?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at Illusion Boutique Hotel By BFH and nearby?

Illusion Boutique Hotel By BFH has an outdoor pool and beach cabanas.

What's the area around Illusion Boutique Hotel By BFH like?

Illusion Boutique Hotel By BFH is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach.

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Illusion Boutique Hotel By BFH Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Very good

Great helpful staff, loud club noise from nearby a
Elevator doesn't work, no repair plans, and our room was on the 4th. The desk clerk carried our bags up for us! Housekeeping is the best: extra decorative folds of towels and TP. 😍 Continental breakfast 😜 Nice rooftop pool. Location good and bad: half block to beach 👍 late late loud noise from Frog's 👎👎👎
4-night trip

8/10 Very good

Great locations and surprisingly quite!
This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.
CHARLES, 2-night trip

6/10 Good

I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need
Gerardo, 6-night trip

10/10 Exceptional

The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Jill, 1-night trip

10/10 Exceptional

Nice stay near everything
My room was really good, the bed comfortable and with a sea view. It is perfectly situated just beside the beach and very central in Playa del Carmen. Nicolas helped me when the remote control for the aircondition did not work, and he has a very nice attitude and knows service. Thank you. Not everyone speaks English, so Google Translate or a dictionary is handy. A lot was fixed during my stay. Workers did a good job with plants around the pool area and the elevator was fixed my last day. I had wished a more healthy breakfast, but that is very personal. I definitely would go back if I had the same room again. Yes, and you need earplugs to sleep.
Maria Christina, 6-night trip

6/10 Good

The staff here are great but the new owners have let the property deteriorate. If you can't climb stairs don't stay here because the elevator has not worked in quite some time. The breakfast are rolls and coffee and you will be eating in an area under renovation sitting at a card table with folding chairs. Shame on BFH (the new owners), before Covid with the previous owners this was a charming and reasonable place to stay with a full breakfast in the once attached restaurant.
Martin, 3-night trip

4/10 Fair

Staff
Ceydi, 5-night trip

8/10 Very good

Good location and good price for size of room
Mahealani, 1-night trip

10/10 Exceptional

Very good location
Roberto Manuel, 4-night trip

10/10 Exceptional

I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Mohammad Ali, 8-night trip

10/10 Exceptional

all super good, especially the location
Anthony, 5-night trip

4/10 Fair

The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.

2/10 Poor

Didn’t like anything. Very dirty, mold on the walls, dirty towels, no hot water, didn’t look anything like the photos on Epedia. Fortunately they were able to transfer is to a different hotel Expedia should drop them as a client
Darrell Peter, 6-night trip

4/10 Fair

I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.
Amy, 2-night trip

8/10 Very good

room was good and big....great suntan deck and pool.....employees very polite and helpful...big thank you to Yasuri for answering all our questions and making our 2 week stay comfortable....

8/10 Very good

Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.
Melody, 3-night trip

10/10 Exceptional

Quite and simple place, but very pleasing
Natalya, 4-night trip

10/10 Exceptional

Luciano the person in front desk was so friendly and very helpful , great location , breakfast included always have good option nice people there too, housekeeper they keep your room clean every day and that is fantastic

8/10 Very good

The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return

2/10 Poor

NEVER THIS HOTEL!!!
GABRIELA, 3-night trip

2/10 Poor

Very inconvenient. The shower broke and never got fixed -anytime i will take a shower water will be all over the room . - i requested clean towels and they say there is a feed for new towels - didn’t have room clean the first 3 days - the location is good - the price is average - the cleaning crew was good once they got to the room
Gabriel f, 5-night trip

10/10 Exceptional

The staff is very friendly since enter the lobby and all around the property it's clean they clean your room every day the only thing is that they change the linens every three days
Jose, 4-night trip

2/10 Poor

Would not stay here again, sheets were dirty, I ask for towels and they rold me the towel get clean every 3 days and i would have to wait 3 days. Roaches on my bed, the toulet backed up and they could do anything, lucky im a maintenance person and i had to plunge toilet becausethe person clog there toilet. They have cats and the lobby smells like cat litter.
david, 4-night trip

6/10 Good

The service is good but the property requires maintenance. Dont like me when wakes up and the water don’t works
Julio, 2-night trip

4/10 Fair

The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.
Anand, 1-night trip