There is nothing negative I can say about Coco Palm. The staff at all levels are courteous, warm and professional. I must single out Claudine Gilbert, Vincent & Carlene (front desk), Joe (maintenance), Brian (bar), Jocelyne, Natasha, Jan (servers in restaurant) and Dereck (cook at breakfast) for extra special mention. The breakfast included feature is a total winner. This sets Coco Palm apart from the competition.
Claudine is more than a treasure. She has the loyalty and admiration of all her staff, she is bright, perspicacious, knowledgeable and most affable. In many ways she is the face of Coco Palm. I will return for sure and I will recommend Coco Palm to all my friends and relatives.
One observation: most guests, especially those from Canada and the US do not maker a distinction between "tips" and "service charge," and this may lead to loss of income by the servers and room attendants. They see 'service change' on the bill and assume it is the same as a 'tip' and don't tend to leave additional tips. This is just a feature of North America's tipping culture.