The amenities in this hotel are top notch . However , the service there is not deserving to a 2 star hotel . Our stay in the hotel was disastrous in so many levels . It started when we checked in after 3PM to find out that my booking request of having all the rooms in one floor is not met (even though it was confirmed by the guest services). So to accommodate our request , we were forced to upgrade to room that is 50% more expensive then my original booking . Over that , we had to wait 3 hours for the rooms to be ready even though we came after the check-in time .
When I aired my frustration to the manager , he wanted to make it up for us by making the breakfast on the hotel free of charge. When we went for the breakfast the next day , we were charged for breakfast fully !!
The horror show continued in many occasions including :
- While at the pool , I was there for two hours , no staff was present to serve us any water , food or towels . we had to leave the pool just because we were dehidrated
- The other time we were in the pool with the kids , we were locked out in the pool for twenty minutes trying to get inside the building . The staff forgot to keep the door open .
- The TV in all rooms were scrambled in middle of an important match my kids were looking forward to
- The laundry service delivered clothes that was not for us even though we didn't have any of our clothes washed and insisted that this is our laundry .
Worst hospitality experience , never again