The photos on hotels.com are completely inaccurate for the room type we booked (Harbour Parkview). We selected this room type based on the photo that suggests there is a separate sitting room. We intended to use this as a sleeping area for our child. In fact, like most Hong Kong hotels, this room class is quite small. The hotel staff clarified that this room type does not have any additional space as compared to standard guest rooms and the hotels.com website is wrong.
The hotel is clean. The staff is friendly. Notwithstanding the room being smaller than expected, the hotel met our needs. Be aware, though, that this is a tourist class hotel with basic amenities.
The breakfast included in the room rate was satisfactory (neither stellar nor awful). The staff was very courteous. One issue that arose, though, was that I needed to attend an early meeting one morning (6 am) and could not find a space in the hotel to sit down with my laptop. The staff in the restaurant would not let me sit at a vacant table and the lobby staff told me I could not sit in the lobby as it was not yet open. At 6am, the lobby lights turned on and the lobby staff told me I could now sit there. So, it worked out fine. But, the service culture at this hotel was not one of "going the extra mile".
Waiting for elevators was a routine issue. At peak times (morning and late afternoon), it was routine to wait for three different elevators from the 19th floor since they were so full.