When I first checked into my room, they gave us an uncleaned room that smelled very strongly of cigarette smoke. After I went to tell the front desk lady, she didn’t even believe me until I showed her pictures. Also, made us wait for everyone else in line to check in until we could be moved into another room. But she kept on saying was the room really dirty? The bed was a disaster and the towels were on a couch and cups of half way drinks were on the night table. It looked as if someone was still there. And this is the question we get asked?? For real. Finally we got another room and she went with us to verify the room was fine. When we got into the elevator it smelled like week. Then we were woken up at 4 am by the sound of dogs running around the room above us, and we determined that the people in the room above us had left and locked their dogs in the bathroom. They were barking, whining, and scratching at the door. When we were able to speak to hotel staff they said they can go check but really there is nothing they can do. There was another guest who couldn’t sleep either and said these are animals in distress and we should contact the police. We made the call, they showed up but left a few minutes later because they “couldn’t do anything” and the hotel did not contact the owner. The answer was we can’t reach the owner. They may be at work. And in the meantime we couldn’t sleep. They did it even offer to switch us to a different room. Dogs continues to bark until we left