2/10 Poor
Oct 1, 2024
The property is ok but needs renovation outside and the carpets inside. Irene and Inez on the front desk were very friendly but my bad review is for the hotel. I had a reservation and my flight was cancelled I contacted them to explain my situation from the beginning and proved them my flight was really cancelled. I had to make a new reservation and in the end I stayed 2 days and the hotel charged me double each day and I was completely ignored abut doing a return or part of the return. I try many times to explain them and the answer was always no and nothing to do. I won’t recommend this place to anyone who is traveling because if you have any kind of issue and can’t make it on time you will be charged with no refunds.
Amaya
Amaya, 3-night family trip
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