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Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property
Family-friendly hotel with spa, near Europa-Park

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Dinner served
Front of property
Property amenity
Exterior
Children's pool

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Health club
  • Steam room
  • Children's pool
  • Coffee shop/cafe
  • In-room childcare
  • Business center
  • Airport shuttle
  • Train station pick-up service
  • Terrace
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Television
  • Terrace
  • Daily housekeeping
The price is $248
$267 total
includes taxes & fees
Dec 3 - Dec 4

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Hotel room B

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room B

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
Shower/tub combination
Satellite channels
Desk
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Hotel room A

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room A

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
Shower/tub combination
Satellite channels
Desk
  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Hotel room C

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room C

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
Shower/tub combination
Satellite channels
Desk
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Hotel room D

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room D

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
Shower/tub combination
Satellite channels
Desk
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

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About the neighborhood

Map
Europa-Park-Strasse 4/6, Rust, BW, 77977

What's nearby

  • Europa-Park - 16 min walk - 1.4 km
  • Rulantica - 20 min walk - 1.7 km
  • Europa-Park Golfclub Breisgau - 6 min drive - 7.5 km
  • Naturschutzgebiet Taubergiessen - 6 min drive - 7.9 km
  • Taubergießen Nature Reserve - 7 min drive - 2.8 km

Getting around

  • Strasbourg (SXB-Strasbourg Intl.) - 53 min drive
  • EuroAirport Airport (BSL) - 65 min drive
  • Ringsheim/Europa-Park Station - 6 min drive
  • Herbolzheim (Breisgau) Station - 7 min drive
  • Orschweier Station - 8 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪Bar Erikssøn - ‬3 min drive
  • ‪Bar Colosseo - ‬1 min walk
  • ‪Arena Of Football - ‬9 min walk
  • ‪McDonald's - ‬6 min drive
  • ‪Bar El Circo, Europa-Park - ‬1 min walk

About this property

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar puts you just a 5-minute drive from Europa-Park and Rulantica. Guests can visit the spa to indulge in massages, aromatherapy, or hydrotherapy, and Castillo serves dinner. Other highlights include a bar/lounge, a health club, and a fitness center.

Languages

English, French, German

At a glance

Hotel size

  • 120 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:30 PM; Check-in end time: midnight
  • Express check-out available
  • Late check-in subject to availability
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
  • Europa Park is closed from December 24-25, 2024 and January 13 - March 21, 2025. Rulantica Water Park is closed from November 12-22, 2024 and December 24-25, 2024.
  • Tickets valid for a one-day visit to Rulantica must be purchased in advance by calling the theme park directly. Tickets cannot be purchased online.
  • Entry to Europa-Park is limited and tickets must be purchased purchased in advance by calling the theme park directly. Tickets cannot be purchased online.
  • Shuttle service to partner hotels and the Europa-Park entrance is provided.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up available 24 hours*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop

Traveling with children

  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • Shopping
  • Use of nearby fitness center
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Scooter/moped rentals nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • Arcade/game room
  • Full-service spa
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Accessible airport shuttle
  • Accessible train station shuttle

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Castillo - This buffet restaurant serves dinner only.
Buena Visa Club - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 230.00 per vehicle (one-way, maximum occupancy 7)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for EUR 18.00 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 13.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park

Frequently asked questions

Does Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offer free cancellation for a full refund?
Yes, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, there's a children's pool.
Are pets allowed at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, pets are welcome. There's a charge of EUR 13.00 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, an airport shuttle is available. The charge is EUR 230.00 per vehicle one-way.
What are the check-in and check-out times at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Check-in start time: 3:30 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar and nearby?
During the winter, enjoy fun activities nearby like cross-country skiing and snowboarding, and return when the snow melts for a round of golf at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a steam room and spa services. Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar also has an arcade.
Are there restaurants at or near Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?
Yes, there's an onsite restaurant, Castillo.
What's the area around Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar like?
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar is a short 16-minute walk from Europa-Park and 20 minutes' walk from Rulantica.

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Awesome! Great for family. Felt like living in a castle!
Thomas, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel europa Park
Fantastic place would highly recommend! Plenty of things to do, hardly any queuing in the theme park. Overall experience fantastic
3-night trip
Verified Expedia guest review

8/10 Very Good

VERY close to the park. Parking was onsite, close and FREE. Restaurant good but rpicey.
Emily, 1-night trip
Verified Expedia guest review

6/10 Good

Hotel was very theme park oriented, lots of detail. My children really enjoyed the bunk beds. Bed comfort was okay, not too comfortable but not the worst I've slept on. There are no amenities tho. Cleaning soap is at a minimum, no coffee pot. A very basic hotel. Seems like a three star or below hotel although you pay a great deal. Children enjoyed the pool area, but it is a cold pool, they still had fun though. Service at the pizzeria was fine as long as you're not in a rush.
Rachael, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

perfect with kids. included early admission to the park. dinner was expensive, so we ate in town.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Hoteles.com guest review

10/10 Exceptional

Great hotel
The position right next to the park was great, buffet food fantastic (although price a little high). Park brilliant plenty to do for every age, although no discounts available to park admission. Would definitely recommend and hope to be back again soon. We were a party of 9 and had a great time!!
Verified Expedia guest review

10/10 Exceptional

Verified Hoteles.com guest review

10/10 Exceptional

Absolutely incredible
One of the best hotels I've ever stayed at. When we arrived we were upgraded to a room with a view of the park which was fantastic. The room was large and nicely accommodated the four of us. The restaurant in the evening was a little pricey but excellent quality. The same restaurant in the morning for breakfast was superb with an astounding range of items. Having a special entrance in to the park was also great and the extra ride time on selected attractions before the park officially opens was a great way to start our day.
Verified Hoteles.com guest review

10/10 Exceptional

Verified Hoteles.com guest review

8/10 Very Good

Kids enjoyment
I stayed twice at the Europa park, the first time was at in Santa Isabel hotel and this time at the Castillo Hotel. Both hotels are ok and the rooms have four beds. The bath room has shower, toilet seat, soup and towels only. You need to request bath rope and towels if you intend to use the swimming pool from the reception. The buffet breakfast does not contain French toast, pan cake or waffle. But overall, it is ok for a park hotel.
Verified Expedia guest review

10/10 Exceptional

Great for kids
Fantastic for kids and adults
Verified Hoteles.com guest review

8/10 Very Good

Great experience
we had 3 nights at this hotel. from check-in to check-out overall a great experience! we loved the themed room - spacious, nice bathroom, very clean. we loved the breakfast buffet and the fact that we could choose a different hotel each morning. the wellness facilities are also tops. love to come back!
Verified Hoteles.com guest review

8/10 Very Good

Great theme hotel at Europa Park
We had a great time at this hotel and it is next to the theme park so access was easy.
Verified Expedia guest review

10/10 Exceptional

I've been to a lot of theme park hotels... All around the world... This hotel was tops... As far as closeness to the theme park... It couldn't be any closer to the park entrance ... Overall experience 10... They even allow pets... For an extra 13 Euros per day...
Verified Hoteles.com guest review

10/10 Exceptional

Excellent family hotel and value for money!
Great value for money and beats the Disney hotels by a mile, in Paris or elsewhere. Great hotel for the family with a pretty cool well done castle feeling, which kids loved, combined with back door access to a great amusement park. When I was told it was better than Disney I was skeptical but no longer. Only downside is during the few hot days per summer it was a bit warm as no AC in the rooms, but it was bearable as windows can be left open without a mosquito invasion, plus a few small fans we brought helped allot. As a very frequent traveler I could find no notable faults with this hotel, staff were helpful, food was good and all was clean and very well maintained. A 5 star 4 star hotel. The Euro Park was a great surprise, a great Park for all ages. We will be back.
Verified Expedia guest review

10/10 Exceptional

Castillo Alcazar
This is a lovely hotel and so easy for visiting Europa park. The restaurant is good quality (for a buffet), but didn't rate the A La Carte Don Quijote restaurant. There are a few things that could be better, like tea making facilities etc, but nothing major. Try a swim in the Santa Isabel outdoor pool which is beautifully heated so can be used all year round.
Verified Hoteles.com guest review

8/10 Very Good

Great family vacation and resort/park activity, strongly recommended again.
Overall great park, v. good hotels. Staff were v. friendly, Excellent buffets both breakfast and dinner with great value for money. I would strongly recommended to all families if they have a chance to go. I would recommed hotels to get ice makers in all floors and much preferable if they get small fridges in rooms. Also the park closed early on Sunday eve @ 8 pm, then express train stopped same time, we had to walk all the way to our hotel from the end of the park after v. tiring day. They should have kept the train going at least 30-40 min after closing time to make it easier to return to hotels. All our family were v. happy with the 2 days we spent there.
Verified Expedia guest review

10/10 Exceptional

Absolutely superb!
Fabulous hotel in great location. The check in was very friendly and although we couldn't get into our room until 3pm we were able to leave our luggage in a separate room. We went with friends and the check in host was able to move our rooms next to each other, no problem at all. Our hotel room (standard family no a/c) was fantastic. A great size with bunk beds for the children, a big double bed and comfortable pillows! The ensuite had a shower, not a bath, but again was a great size. The restaurant for dinner had a kids play area which meant they coukd play until dinner arrived. Food was ok, not superb but not bad either - the children's menu was good. Breakfast was excellent - I've stayed in lots of hotels but this was by far the best choice of food. Really impressed. We will definitely return.
Verified Expedia guest review

10/10 Exceptional

Great for kids!
Clean, convenient and non-smoking! The kids loved the "castle experience" and were intrigued for 2 solid days. The proximity to the park is worth the money. So easy to go back if you've forgotten something or just need a break. Very clean and the breakfast was great, with enough variety to suit everyone. Would definitely go back.
Verified Hoteles.com guest review

10/10 Exceptional

ALESSANDRA, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.
Corinne, 1-night family trip
Verified Ebookers guest review

10/10 Exceptional

Philip, 1-night trip
Verified Ebookers guest review

8/10 Very Good

Bon séjour
Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.
Pauline, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Toller Aufenthalt
Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.
Wolfgang, 2-night family trip
Verified Hoteles.com guest review