Our experience at the Crowne Plaza, Vilamoura, was generally positive. The staff demonstrated friendliness and helpfulness, and the hotel offers comprehensive facilities. However, there are notable areas for improvement:
Despite its 5-star rating, the hotel’s cleanliness fell short of expectations. Notably, the outdoor pool requires attention (there was even a deceased fish at the bottom).
Frequent calls to reception were necessary due to housekeeping oversights. Insufficient towels, face towels, and water bottles were recurring issues, although room cleaning remained satisfactory.
The restaurant’s dinner service left room for improvement. Fortunately, the abundance of dining options in the area mitigated this concern.
The kids’ pool was uncomfortably cold during cooler days, prompting us to use the larger pool instead.
On a positive note, the hotel’s location is exceptional, mere steps from the beach and a convenient 15-minute walk to the Marina. The breakfast selection is commendable, and the Spa, while pleasant, could benefit from additional attention, similar to the outdoor pool.