We stayed here for our 13th wedding anniversary and while the facility is ABSOLUTELY gorgeous, we canceled our return family trip because of the rude front desk agent upon my check in. I stood in the lobby looking around and he just stood there. No welcome, no greeting. I walked around looking for the front desk, only to discover in fact I was at the right place originally. When the clerk finally called me over, there was no smile or greeting again. This place is not cheap, and while we have no issue spending the money for quality places - service will always be top priority. Very disappointed as this is not the norm in Japan. The facility is beautiful but that first impression ruined it for me. I am a go to source for places to visit here, and I will not be recommending this place anytime soon.