In my many years of work travel, I have never encountered such rude and ineffective front desk & night security staff. Also, there is not front desk service 24 hours. My room had no outlet for light on desk to do work or extension cord, TV didn't work & was never fixed, instructions for safe weren't correct, despite advance request to be away from the noise of construction, they put me in room directly across from it, no actual mini frig, square footage is much less than posted, they refused when asked for a second pillow for the double bed. The one star is for the breakfast staff who were great. This information has been posted on our corporate travel blog to prevent others from experiencing this.