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Shangri-La Suzhou

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Lingering Garden

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Suzhou

In-room safe, desk, blackout drapes, soundproofing
Indoor pool
Separate tub and shower, free toiletries, hair dryer, bathrobes
View from room
In-room safe, desk, blackout drapes, soundproofing

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Pool
    Pool
  • Bar
    Bar
  • Free parking
    Free parking
  • Spa
    Spa
  • Airport transfer
    Airport transfer
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Room service
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bathtub and shower
The price is $76
$89 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Executive Suite King

Executive Suite King | In-room safe, desk, blackout drapes, soundproofing

Executive Suite King

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe King

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe King

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe Twin

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe Twin

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
  • 42.0 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier King

In-room safe, desk, blackout drapes, soundproofing

Premier King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Bathrobes
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

In-room safe, desk, blackout drapes, soundproofing

Deluxe King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Bathrobes
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

In-room safe, desk, blackout drapes, soundproofing

Deluxe Twin

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Bathrobes
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Premier Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Horizon, Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
Bathrobes
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Tanglele Family Deluxe Double Bed Room (Dreamy Pink)

In-room safe, desk, blackout drapes, soundproofing

Tanglele Family Deluxe Double Bed Room (Dreamy Pink)

  • Sleeps 2
  • 1 King Bed

View all photos for Super Deluxe Queen Room

In-room safe, desk, blackout drapes, soundproofing

Super Deluxe Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Tangxiaohu Family Horizon Deluxe Room (Double Bed)

Lobby

Tangxiaohu Family Horizon Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite (2 Beds)

In-room safe, desk, blackout drapes, soundproofing

Executive Suite (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for City Panorama Suite

In-room safe, desk, blackout drapes, soundproofing

City Panorama Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Happy Birthday Theme Suite Room

In-room safe, desk, blackout drapes, soundproofing

Happy Birthday Theme Suite Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Super Deluxe Room (Double Bed)

In-room safe, desk, blackout drapes, soundproofing

Deluxe Super Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Qiyu Vr Featured Deluxe Double Bed Room

In-room safe, desk, blackout drapes, soundproofing

Qiyu Vr Featured Deluxe Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite King Room

In-room safe, desk, blackout drapes, soundproofing

Executive Suite King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Friendly Executive Suite

In-room safe, desk, blackout drapes, soundproofing

Family Friendly Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Deluxe King Room

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Deluxe Twin Room

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment - 3-Bedroom

In-room safe, desk, blackout drapes, soundproofing

Apartment - 3-Bedroom

  • Sleeps 6
  • 1 Queen Bed

View all photos for Family Friendly Super Deluxe Room (Double Bed)

In-room safe, desk, blackout drapes, soundproofing

Family Friendly Super Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Family Room

In-room safe, desk, blackout drapes, soundproofing

Connecting Family Room

  • Sleeps 2
  • 2 Twin Beds and 1 Queen Bed

View all photos for Happy Birthday Theme Room

In-room safe, desk, blackout drapes, soundproofing

Happy Birthday Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for Tangxiaohu Family Deluxe Room (Double Bed)

In-room safe, desk, blackout drapes, soundproofing

Tangxiaohu Family Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Qiyu Vr Featured Deluxe Twin Room

In-room safe, desk, blackout drapes, soundproofing

Qiyu Vr Featured Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room (2 Beds)

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for City Panorama Suite B

In-room safe, desk, blackout drapes, soundproofing

City Panorama Suite B

  • Sleeps 2
  • 1 King Bed

View all photos for Dragon Year Theme Premier King

Living area | TV

Dragon Year Theme Premier King

  • Sleeps 2
  • 1 King Bed

View all photos for Hihg Floor Loft Room

Living area | TV

Hihg Floor Loft Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Suzhou Marriott Hotel
Pool
Spa
Free parking
Free WiFi
9.2 out of 10, Wonderful, (187)
The price is $71
$83 total
includes taxes & fees
Dec 2 - Dec 3
Suzhou Marriott Hotel
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About the neighborhood

Map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011

What's nearby

  • Lingering Garden - 4 min drive - 4.0 km
  • Hanshan Temple - 5 min drive - 4.1 km
  • Shantang Street - 8 min drive - 8.3 km
  • Suzhou Museum - 10 min drive - 9.8 km
  • Humble Administrator's Garden - 10 min drive - 10.3 km

Getting around

  • Wuxi (WUX-Shuofang) - 41 min drive
  • Suzhou New District Railway Tram Stop - 22 min drive
  • Suzhou Railway Station - 23 min drive
  • Suzhou North Railway Station - 32 min drive
  • Shishanlu Station - 10 min walk
  • Shajinqiao Station - 13 min walk
  • Luoxingqiao Station - 15 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪台湾卢记麻辣火锅 - ‬12 min walk
  • ‪多多旺港式茶餐厅 - ‬12 min walk
  • ‪水天堂西餐厅 - ‬5 min walk
  • ‪香宫 - ‬1 min walk
  • ‪吴宫丽都 - ‬1 min walk

About this property

Shangri-La Suzhou

When visiting Suzhou, Shangri-La Suzhou is a great choice to consider. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Soo, one of 3 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a health club, and a 24-hour fitness center are other highlights at this luxurious hotel. The property is just a short walk to public transportation: Shishanlu Station is 10 minutes and Shajinqiao Station is 13 minutes.

Languages

Chinese (Mandarin), English, Japanese

At a glance

Hotel size

  • 390 rooms
  • Arranged over 51 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in/out available
  • Minimum check-in age: 21
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Tennis
  • Shopping
  • Pool table
  • Golfing nearby

Working away

  • Business center
  • 11 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • 24-hour fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

Cafe Soo - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Nishimura - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 128 per person
  • Airport shuttle service is offered for an extra charge of CNY 900 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 349.8 per night

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

Does Shangri-La Suzhou offer free cancellation for a full refund?
Yes, Shangri-La Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Shangri-La Suzhou?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Shangri-La Suzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Shangri-La Suzhou?
Yes, there's free self and valet parking. Electric vehicle charging is available.
Is airport shuttle service offered by Shangri-La Suzhou?
Yes, an airport shuttle is available. The charge is CNY 900 per person one-way.
What are the check-in and check-out times at Shangri-La Suzhou?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Suzhou and nearby?
Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Suzhou also has an indoor pool, a 24-hour fitness center, and a sauna, as well as an arcade and a garden.
Are there restaurants at or near Shangri-La Suzhou?
Yes, there are 3 onsite restaurants, featuring international cuisine.
What's the area around Shangri-La Suzhou like?
Shangri-La Suzhou is in Huqiu District, a short 10-minute walk from Shishanlu Station.

Shangri-La Suzhou Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Petr, 3-night trip
Verified Hoteles.com guest review

6/10 Good

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Oberschneider, 2-night trip
Verified Hoteles.com guest review

4/10 Fair

Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Sinisa, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

EK TECK, 2-night trip with friends
Verified Hoteles.com guest review

8/10 Very Good

Good location and good hotel
Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
xiaoyong, 2-night family trip
Verified Hoteles.com guest review

8/10 Very Good

This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
XIN, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Breakfast good, but no bbutter
WON CHUL, 1-night trip
Verified Expedia guest review

10/10 Exceptional

A very memorable experience
Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Francis, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

Cleaness
James, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

XIN, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Adam, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Lovely vacay
Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Khelu, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Dave, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

2-night trip
Verified Orbitz guest review

10/10 Exceptional

A great place to stay
A wonderful experience from the beginning. They always make your stay worthwhile
Troy, 2-night trip
Verified Hoteles.com guest review

8/10 Very Good

The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
June, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Definitely suggest this location.
First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
anthony, 3-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

recommended
Good Location, comfortable rooms and good breakfast
tatt, 2-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

recommended
Good Location, comfortable rooms and good breakfast
tatt, 3-night family trip
Verified Hoteles.com guest review

8/10 Very Good

The hotel is kept very well and is very clean. The staff is also very nice.
Trisha, 4-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Ho Yin, 1-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

suzhou experience
Our room was clean and ready for us. Great view and location was ok but far from the main tourist sites. staff professional and friendly also spoke excellent English. Breakfast buffet was over the top.
Verified Hoteles.com guest review

10/10 Exceptional

It was a good hotel with excellent spacious room. The hotel condition is good; does not look very dated. The only down side is that the neighbourhood does not have any good shops or restaurants
Verified Hoteles.com guest review

8/10 Very Good

1-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Shangrila Suzhou
It is good overall. Front desk is very courteous. They are helpful if you need directions. I will stay here again
CHI MAN, 1-night business trip
Verified Hoteles.com guest review