Rulla at front desk was great, and spoke very good English. I was given all the bottled water I cared for. The shower was hot with good pressure. The bed was very firm. A/C in the Middle East is not lightly utilized, so my room was hot upon arrival. I was granted an extra key to use in the room's power device so that the room could cool sufficiently during my Madaba walk-around tour, such that I could nap comfortably upon my return. I did not utilize the pool, which is small, but was being cleaned while I sat pool-side, and looked very clean and inviting. There seemed to be ample parking behind the hotel. I was allowed to check in early, and enjoyed a walking tour given by an avid Madaba resident and history buff.