Stayed at this hotel for 9 nights in September, pre-booked. Staff were amazing and very accommodating, especially with an early check-in when our flight arrived early. Everything is very professional, nicely decorated and high-tec. Staff were particularly attentive for room service, always providing fresh towels and bedding (to the extent that if we didn't need room service on a day, they would leave a bag of fresh towels outside the room each day). I also enjoyed having easy access to the downstairs 7-eleven and access to the hotel spa! The hotel is very well situated with easy approx. 5-10 min walk to a couple different underground stations which got us anywhere we needed to go in (and out) of the city. Food in the area is also phenomenal. My only downside is that there isn't too much storage in the room, so for the long stay that I had, this was a little issue, but remember this is quite common with japanese hotels (that the rooms are a little on the small side). Would stay again!