This was our first time on Koh Samui. We enjoyed our stay here but found the overall experience average.
There is no real reception area so we stood awkwardly next to the bar until someone greeted us. We were given some nice slushies on arrival and taken to our room on the second story (no one to carry bags, which was no issue for us but something to consider)
We weren't told how to order breakfast or to book in complimentary spa treatments, FYI this is in the bar, the spa sessions fill up quickly so if you don't get in early you may not be able to do this daily.
We changed to 3 different rooms on our 4 night stay, the first was an upgrade, much appreciated as the room was quite loud next to the road. The second because the airconditioner broke and noone could fix it. We experienced 3 different rooms and noticed consistantly that they could do with some TLC. Paint and varnish was peeling, all the airconditioners left a damp musty smell, tiles cracked, sinks appeared to be blocked, blinds rusting. Again this is not a HUGE issue, just a little average.
Staff were friendly but some struggled with English, asking for them to call a tour company or restaurant was difficult. If you ask them to get you a taxi they will call a friend, cars were nice but expensive. Better to hail one on the street.
Location was out of the way, fine if you have a scooter, expensive in taxis.
Breakfast each day was really lovely and arrived promptly. Spa treaments (when we got them) were great!