4/10 Fair
Mar 3, 2024
Beware of Hidden Fees
Beware of Hidden Fees. We got hit with a €110 extra bill when leaving, with no communication of these fees beforehand.
The check-in staff was nice but the person at checkout was very rude and argumentative. Stating that it was our fault for not knowing that there were extra fees for the sauna even though it is not stated anywhere at the hotel, on their website, on hotels.com or in any email communication and they failed to tell us this when we asked multiple times (!) about using the sauna.
In addition they sent an email stating a $25.60 nightly charge for an extra person. But then they proceeded to charge us €30 per night which is a much higher rate, without informing us at all when we checked in.
Overall it’s a shame because the place is nice and it made the stay unpleasant. We’ve travelled in this region a lot and have never had issues before this. The staff needs more training and they need to be more transparent around pricing which would make it much nicer.
Alicia
Alicia, 2-night trip
Verified Hoteles.com guest review
