First of all, shame on Hotels.com for advertising this hotel as Ceasars, when it was Harrah's. There are two hotels in NOLA under the Caesars name. The old Harrah's was taken over by Caesars but has not been refurbished yet. The pictures online make it look like you will be in the new hotel but beware, you are not. I made my issue known to the front desk clerk and concierge. They did try to make it right, but it was such a fiasco that we just stayed put. Needless to say, our room never got cleaned the whole time because you had to request cleaning...who knew???? Anyway, this is not a Harrah's issue, I blame Hotels.com and will probably not use them again. The staff at Harrah's tried their best to make us happy and for that I commend them. Having said, the Harrah's hotel is very old and tired and not very clean. They can do better in keeping the hotel rooms up and dusted, painted, wallpaper glued back and holes in the bed frame fixed. It's as if they have let the hotel go until they got the new one open, sad actually because it is a nice hotel but in need of TLC.