Most service crew was excellent with the exception of the manager. She informed us (with attitude) when we arrived that a green passport was required even though I wasn’t asked for one before and, therefore, didn’t have it on me. Following guidelines is one thing and I have no problem with that. However, when a group of her friends arrived at the hotel, none of them was wearing masks or asked to wear masks or show a green passport, and all of a sudden, she didn’t care much about guidelines. She told us we needed to get tested in order to check in even though we already paid in full, and sent us to the wrong place to get tested. We spent almost 3 hours before we could check in. There was another incident with the manager where it was clear she has no desire to listen and zero service orientation. At that point, I asked to only be corresponding with other staff members, all of which were great. The hotel itself is nice and the food was very good. If it wasn’t for the manager, I would have ranked our experience much better and would have considered coming back.